Branch Manager

Job Title: Branch Manager

Job Type: Salary Full-time, (Exempt)

Report To: Director of Parts and Service

Job Summary

The Branch Manager is responsible for the efficient and profitable Parts and Service Departments and operations of the assigned branch. This position is expected to manage, lead, and oversee the daily operations of the assigned branch, including but not limited to hiring, training, personnel management, store coverage, budget management, and policy enforcement. This position is expected to advise and make recommendations to the Director of Parts and Service with respect to the best interest of the company. Manages all employees in the Parts, Service Departments, and oversees the daily operations. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The Branch Manager will be responsible for ensuring that company-wide policy and procedures are followed. Within this position you report to the Director of Parts and Service and provide support to the Rental and Sales Departments while fulfilling the vision and direction of the President of Bobcat Central Inc. (hereinafter referred to as the Company).

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Promote and enforces compliance of all company-wide policies and procedures
• Maximize business results in area of responsibility by leveraging company resources
• Manage profit/loss statement for Branch Parts and Service Departments
• Communicate effectively across the organization to ensure strategic and tactical alignment
• Identify opportunities for company performance improvements and lead efforts to improve
• Provide excellent customer service when assisting store customers
• Manage and address all customer issues as necessary
• Regular communication with all Directors to ensure Parts, Service, Sales and Rental needs are met at the assigned branch
• Guides Parts, Service, Rental, and Sales as necessary to meet customer needs, including assisting customers in each of these areas as necessary
• Observe, train, assist and manage store staff
• Reinforce and teach company strategic plan and company values
• Demonstrate leadership skills to motivate, develop, and retain a high performing work group
• Serve as the local company leader in a specified branch territory
• Manage facility maintenance and ensure proper overall facility image
• Responsible for addressing the daily issues of the store
• Manage the workflow of the Branch Parts and Service Departments
• Ensure work orders are closed when work is completed
• Ensure warranty work is submitted to warranty administrator in a timely manner
• Work with Human Resources and Directors to ensure the location is properly staffed and sufficiently trained
• Able to execute action plans to obtain strategic plans, objectives, and goals
• Assist Facilities, Fleet & Compliance manager with compliance, training and EPA issues related to the store.
• An effective delegator of tasks and responsibilities.
• Provides leadership for problem solving to facilitate faster improvements and improved working relationships.
• Recognize and comply with all State and Federal environmental and safety regulations (OSHA, CAL-OSHA, EPA, etc.)
• Promotes and ensures a safe, clean, productive, and fair work environment
• Additional duties not listed above may be required

Education and Experience

• High School Diploma or equivalent.
• Bachelor's degree in or related field (Preferred)
• Management of Service Department financials; profit and loss statements, fiscal budgets
• Background in heavy compact equipment and large construction equipment preferred.

Required Knowledge, Skills, and Abilities

• Computer literacy; Demonstrate proficiency in Microsoft Words, Excel and Power Point.
• Other dealership software used for Service, Inventory, Rentals and Parts.
• Electronic time clock system for reporting hours worked and paid time off for payroll.
• Ability to work flexible hours and travel as required.
• Excellent customer relationship skills.
• Continuing education ongoing and successfully completing all applicable manufacturers on-line product courses through web-based learning onsite required.
• Ability to analyze and interpret basic service reports.

Physical Requirements and Work Environment

• The position requires the ability to stand, walk, and maintain balance for extensive periods of time, and sit. Continually speaking and hearing, giving, and receiving directions. Occasionally lift to 50 lbs. Constantly perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel and stoop.
• Environmental working conditions vary, and employee may encounter vibration, noise, odors, and extremes in temperature and wind as well as exposure to varied weather, varied surfaces, sharp edges, varied lighting and confined and congested areas and occasionally exposure to petroleum-based products such as gasoline, diesel fuel, oil, and grease.

• Employment with the Company is At Will. This means that each employee of the Company is employed for an unspecified period of time and either party is free to terminate employment at any time, with or without reason or notice.

• Bobcat Central Inc. is an Equal Opportunity Employer. Bobcat Central Inc. offers excellent medical/dental/vision benefits, 401k matching along with traditional vacation, sick pay and holidays. At Bobcat Central Inc. YOU make the difference! Come join us.