Service Manager
Job Posting for Service Manager at Bobcat of Houston
Bobcat of Houston - Bryan/Brazos Valley is a full service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Bryan/Brazos Valley offers parts as well as both mobile and shop service, and a full line of concrete supplies.
Bobcat of Bryan/Brazos Valley is seeking a Service Manager who is passionate about delivering exceptional service and has a strong commitment to customer satisfaction. If you have the required skills, previous experience with construction/ag equipment, and the ability to lead and mentor a team, we encourage you to apply for this position.
Responsibilities
Bobcat of Bryan/Brazos Valley is seeking a Service Manager who is passionate about delivering exceptional service and has a strong commitment to customer satisfaction. If you have the required skills, previous experience with construction/ag equipment, and the ability to lead and mentor a team, we encourage you to apply for this position.
Responsibilities
- Handle the daily operation of the Service Department.
- Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
- Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.
- Implement competitive compensation and incentive programs for all service job functions.
- Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.
- Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.
- Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
- Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.
- Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
- Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.
- Develop/maintain all service efficiency and management reports and reporting methods.
- Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
- Align with all governmental rules and regulations (OHSA, EPA).
- 3-5 years management experience preferred.
- Prior experience as a field or service technician preferred.
- A team orientation with a strong sense of commitment to the customer and service team.
- Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.
- Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.
- Health, Vision, and Dental Insurance
- Boot and Safety Glasses Reimbursement
- Christmas Savings Program
- Paid Vacation and Flex Time
- Matching 401K Plan
- Profit Sharing and Bonus Program
- Short and Long-term Disability
- Company Paid Life Insurance
- Critical Care and Accident Insurance
- Employee Assistance Program
- Paid Training
- Many opportunities for advancement (We prefer to promote from within)
- Family friendly company
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