Systems Architect

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Performs advanced research and development to establish enterprise architecture standards, infrastructure technology standards and multi-platform hardware/software solutions for enterprise network servers, storage systems, backup systems, personal computers, peripherals, and end user devices. 
• Engineers solutions using established technology standards to develop multi-platform hardware/software solutions.
• Performs project management duties on complex global, enterprise technology projects in accordance with established project management methodology.
• Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments and provides project management mentoring for Network Administrators and Network Engineers. 
• Monitors and controls special technology infrastructure projects serving as liaison to senior management, reporting on the status, identifying issues, and taking action.
• Provides advanced technical debugging and troubleshooting for escalated complex issues in supporting multiple infrastructure platforms related to enterprise network servers, storage systems, backup systems, personal computers, peripherals, and end user devices. 
• Provides administrative and technical guidance/support for subordinate-level technical positions.
• Reviews and monitors performance and performs capacity planning of enterprise infrastructure systems and develops management recommendations for the implementation of enhancements to the enterprise architecture. 
• Recommends innovative solutions to reduce operational costs, improve client productivity, and enhance the efficiency & reliability of the enterprise infrastructure.
• Performs enterprise-level technical design, implementation, maintenance, optimization and troubleshooting of enterprise Active Directory tree/forest and domain trust and synchronizations.
• Develops, edits, and presents, technical designs, network diagrams, project plans, technology plans/roadmaps, and other technical reports. 
• Develops and reviews procurement-related documentation including Requests for Proposals and Scope of Works.
• Performs server and computer builds installing multi-platform operating systems & applications and deploying through automation.
• Performs configuration, optimizing, monitoring, and system backups for enterprise network servers, storage systems, backup systems, personal computers, peripherals, and end user devices.
• Performs remedial troubleshooting for hardware and software systems, preventative maintenance, patching and upgrades for enterprise network servers, storage systems, backup systems, personal computers, peripherals, and end user devices.
• Performs as supervisor to oversee subordinate technical personnel engaged in performance of installation, maintenance and support of hardware and software systems.
• Provides mentoring and training to peers and subordinates.      
• Performs other related duties as assigned.

Job Specifications

• Knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
• Knowledge of enterprise infrastructure engineering, design, and architecture of multi-platform hardware/software solutions for enterprise network servers, storage systems, backup systems, personal computers, peripherals, and end user devices.
• Knowledge of information security practices and applicable laws related to information security and their effective application in a like environment.
• Knowledge of industry standards, characteristics, features and troubleshooting methods associated with network server x86 platforms and virtual servers running Windows and Linux operating systems, server-based applications, network storage systems and enterprise level backup systems.
• Knowledge of industry standards, features and troubleshooting methods of computers, end user devices, desktop operating systems, end-user applications, and desktop management software associated with personal computers, peripherals, and end-user devices.
• Ability to organize, prioritize and manage multiple complex projects and tasks to meet delivery dates.
• Ability to develop, edit, and present technical designs, network diagrams, project plans and other technical reports.
• Ability to troubleshoot complex hardware/software technical issues associated with enterprise network servers, storage systems, backup systems, personal computers, peripherals, and end user devices.
• Ability to work effectively with others and provide superior customer service to end-users.
• Ability to communicate effectively both orally and in writing to end-users, vendors, management, and peers.

Physical Requirements

• Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
• Tasks may involve extended periods of time at a keyboard or workstation.
• Work is usually performed in an office environment.

Work Category

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Minimum Qualifications Required

• Bachelor’s degree from an accredited college or university with a major in information technology or related engineering field; AND
• Six years of experience troubleshooting and supporting enterprise level hardware/software solutions for network servers, storage systems, backup systems, personal computers, peripherals and end user devices, and experience managing complex enterprise technology projects in accordance with established project management methodology; OR
• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.