What are the responsibilities and job description for the Live Chat Agent position at BODY TEMPLE LLC?
Customer Support Representative
Duties:
- Provide exceptional customer service by promptly responding to customer inquiries and resolving issues
- Communicate with customers via phone, email, and chat to address their questions and concerns
- Analyze customer needs and recommend appropriate products or services to meet their requirements
- Upsell additional products or services to maximize customer satisfaction and company revenue
- Maintain accurate records of customer interactions and transactions
- Collaborate with cross-functional teams to ensure prompt resolution of customer issues
- Follow company policies and procedures to deliver consistent and high-quality customer support
Experience:
- Fluent in English, both written and verbal communication skills
- Previous experience in sales or customer service is preferred
- Bilingual or multilingual abilities, especially in Spanish, is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills to address customer concerns effectively
At our company, we value our employees and offer a competitive compensation package. Benefits include:
- Health insurance coverage
- Paid time off for vacation and sick leave
- Retirement savings plan with company match
- Ongoing training and professional development opportunities
If you are a motivated individual with a passion for providing exceptional customer support, we would love to hear from you. Apply now to join our team as a Customer Support Representative!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- Evening shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
Education:
- High school or equivalent (Preferred)
Language:
- English (Preferred)
Work Location: In person
Salary : $17 - $19