What are the responsibilities and job description for the Shift Manager - Non-Driver position at Bojangles - Cedartown Foods?
SHIFT MANAGER JOB SUMMARY:
Our Shift Managers lead our teams to provide our guests with exceptional service. They are responsible for fulfilling the same duties as a Team Member, and in addition, they are responsible for managing the restaurant during an opening or closing shift. Part-time and full-time opportunities exist for the Shift Manager position.
The position includes, but is not limited to, the following essential job responsibilities:
SHIFT MANAGER JOB RESPONSIBILITIES:
The Shift Manager ensures that they and the team members on their shift:
- Greet guests with a genuine smile and warm, inviting spirit.
- Provide excellent guest service and meet customer needs in a timely and effective manner.
- Use a headset (if applicable) to take customer orders, receive directions, and/or give directions.
- Accurately capture orders and suggest great additions using menu knowledge.
- Prepare and serve food according to brand recipes and quality standards.
- Follow food safety, general safety, and sanitation protocols.
- Maintain a safe, clean, and well-organized restaurant to create a pleasant environment for guests and teammates.
- Clean and operate all equipment in a safe and proper manner.
- Adhere to safe work practices.
- Follow and comply with all applicable health department regulations as well as company policies and procedures.
- Keep accurate cash, sales, and inventory control records.
Additional responsibilities of a Shift Manager include:
- Production management
- Completion of temperature logs
- Waste tracking and management
- Key inventory item counts
- Sales and cash reconciliation
- Station training of new team members
- Addresses escalated guest concerns
- Banking duties, excluding driving responsibilities
- Any other duties assigned by their Assistant Manager, General Manager, or senior leadership team
SHIFT MANAGER CORE COMPETENCIES:
- Friendly, smiling, cheerful with a positive attitude
- Loves serving and helping others
- Passionate about guest service
- Team player
- Acts with integrity
- Works efficiently and with a sense of urgency
- Excellent listening and communication skills
- Ability to give direction and yield the respect of teammates
- Desires to learn and take on additional responsibilities
SHIFT MANAGER BENEFITS:
- Career Development Opportunities
- Competitive Pay
- Health, Dental, and Vision Insurance
- Life Insurance
- Short/Long Term Disability
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Matching 401k Plan
- Discount Meal Benefit
- Wait periods may apply
SHIFT MANAGER JOB REQUIREMENTS:
- At least 16 years of age
- Availability to manage one or more opening and/or closing shift(s) on a weekly basis
- Dependable
- Coachable
Physical/Mental ability to:
- Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
- Frequently bend, kneel, squat, stand, walk, and twist at waist.
- Push, pull, lift, and carry up to 10 lbs. frequently and up to 50 lb. occasionally, including lifting from ground to overhead.
- Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
- Occasionally climb and descend ladders.
- Remain active, standing for long periods without a break.
- Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.
Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
