What are the responsibilities and job description for the Patient Accounts Assistant position at Bonner General Health?
Type: Patient Accounts Assistant
Department: Patient Financial Services
Status: Full-time
Shift: Days
Job Number: 21-045
Summary of Position:
Receives, processes and distributes daily incoming mail. Responsible for posting payments from patients and insurance companies, calculating contractual adjustments as needed, ensuring the integrity of the accounts receivable of the facility.
Responsibilities:
- Post payments and adjustments accurately to the appropriate accounts and make notes as needed for reference and follow-up
- Performs cash application process and all related functions ensuring compliance with cash receipt policies and procedures
- Monitors the timely posting of electronic remittances, retrieving information from payer portals as needed and resolves any discrepancies
- Assists customers/patients promptly, efficiently and courteously regarding patient accounts whether by telephone, mail or personal inquiry, following through on all issues identified requiring action
- Researches and processes credit balances and refund requests in a timely manner
- Researches and reconciles accounts to ensure accurate processing of the accounts receivable
- Orders supplies as needed or requested
- Maintains all documentation and records in accordance with federal and state regulations
- Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), confidential staff and hospital business
- Additional Essential Functions as outlined in the job description
Education:
High School diploma or equivalency.
Experience:
Minimum two (2) years cashier or other related office experience. Prefer hospital related or health care billing.
Licensure/Certification:
N/A
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