Operations Manager

Job Description: Summary Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We shipped 33M units in 2022 and are continuing our exponential growth! Currently a top 5 seller on Amazon, we boast over 1,150 global employees that span over 22 global locations, with 9 global distribution centers that sell in 60 countries. Essential Duties and Responsibilities Oversee shift management and their teams of 80-150 workers total; oversee management staff of 4-5 Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager on other shift Pre-shift meeting with management team to plan for shift Responsible for ensuring that shift meets production goals and direct/indirect labor targets Send out shift report showing how the shift was executed along with details communicating why the team was able/not able to achieve its goal Provide guidance and support to supervisors with respect to personnel, quality, and safety Resolve employee relations matters and conflicts working with HR to develop sustainable solutions Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated Facilitate open communication between 1st and 3rd shift and between departments on shift to ensure teamwork to achieve common goal Promote a positive work environment through excellent verbal communication, listening, and promoting company standards Create and implement a daily shift planner to ensure maximum efficiency and proper coverage for all departments Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality Coordinate distribution activities to obtain optimum utilization of human resources, warehouse management system and equipment Help contributors understand and connect to our vision, mission, strategy and business priorities Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines Overtime during peak periods (Additional 8-hour shift on Sunday nights) Qualifications At least 5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment Minimum of 1-2 years of operations experience in a warehouse/distribution, logistics environment Must be able to display effective communication to associate, management and executive staff members Prior experience creating and executing a shift plan Understanding of basic math and excel formulas Understands how important process control is to the business Flexible- Embraces Change Problem Solver Familiar with Warehouse Management Software to track and solve problems with orders Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail Previous experience/knowledge of Workday preferred Ability to maintain confidentiality Ability to follow procedure, practice sound judgment and practice a fair and consistent management style Physical Demands Able to stand/walk for up to 8-12 hours Able to push/pull, bend, lift, stretch and reach both below the waist and above the head Ability to lift up to 50 lbs Benefits Medical PPO and HSA with employer match plan options Dental, Vision, STD, Supplemental Insurance plans Company Paid LTD and Life Insurance 401K match - Match 100% up to 3%, and 50% from 3.1% - 5% 4 weeks of PTO, accrued semi-monthly 8 company paid holidays Paid bereavement Stocked marketplace with late-night meal options Product Giveaways Shift Details 1st shift Shift Days: Monday - Friday Shift Hours: Overtime vs. Regular schedule Regular Schedule: 7:00 am - 3:30 pm Overtime: Add 8-hour Sunday night shift 10:00 pm - 6:30 am 3rd shift Shift Days: Monday night - Thursday night Shift Hours: Overtime vs. Regular schedule Regular Schedule: 8:00 pm - 6:30 am Overtime: Add 8-hour Sunday night shift 10:00 pm - 6:30 am This position will be required to arrive at least 30-minutes before start of shift to run a pre-shift meeting Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ecommerce is booming. The challenges we solve are exciting. And we’re just getting started. We’re looking for talented people with plenty of hustle to change the game at Pattern. Is that you? Let's chat