Director, Supplier Engineering and Quality

Job Description Position Summary: The Global Quality Director will ensure a quality culture is in place that places a focus on the customer and in which continuous improvement has top priority. The role will be responsible for planning, coordinating, and directing enterprise-wide quality assurance programs designed to ensure the highest level of customer satisfaction and the best performance of our products. The position will drive continuous improvement in the development and production of products and conformance to all established internal and external standards. The role will be responsible for driving flawless execution across the value chain, collaborating with leadership across global research and development, product categories, global supplier management, supply chain, and global sales to define and deploy an aligned framework of standards, measures, and improvement of the overall quality of Bose products. Actively identify and implement areas for improvement, in both product field performance and business process execution. Overall responsibility for coordinating and leading assigned resources and employees to meet or exceed company quality and business objectives. Essential Job Responsibilities: Directly oversee the corporate responsibilities of monitoring and improving customer experience measurements, reducing total cost of quality, ensuring regulatory compliance in our processes and continually improving the effectiveness of the Bose Quality Management System. Coach and collaborate with business leaders and team members to apply and share a common vision for quality excellence in processes and technologies. Create a learning organization that drives closed loop feedback into product and process standards. Selects, coaches, and develops the team, setting objectives that align with company strategy to inspire and motivate the team. Manages organizational talent through performance management, succession planning and development. Develop and execute a multi-year quality improvement plan for the global organization journey starting with Quality Control to Quality Assurance to Process Excellence. Ensure ongoing success of process improvement initiatives by developing policies, procedures and process documentation related to quality, continuous improvement and customer satisfaction directives. Establishes product quality goals, metrics, and test methods during product design and development, presents quality metrics and analysis regularly to Senior Management team and external customers as needed. Establish an effective audit process to be used to ensure that consistent, best-in-class results are followed to enable operational excellence. Drives down total product cost through the use of quality goals, performance metrics and improvement initiatives. Oversees development and deployment of standard quality tools, methodologies, standards, practices and improvement processes. Coordinate efforts to improve product quality and responsiveness to quality issues. Evaluate progress of quality by reviewing improvement plans of each business unit. Work with Functional Process Owners across the value chain to identify key processes that have a direct impact on our customers and product quality and drive rigor and discipline to create a competitive advantage. Proactive and data driven in the identification and prioritization of opportunities to improve quality in HW and SW. Provide thought leadership and coordination on problem solving and continuous improvement: what work needs to be done, how to interpret results and make conclusions or identify next steps. Knowledge & Skill Requirements: Demonstrated ability to influence senior management, teams and individuals across multiple cultures, disciplines and geographies Sound business acumen operating across the entire value chain. Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data Ability to ask the right questions, help frame logical conclusions and arrive at effective solutions. Education & Experience: Bachelor’s degree with advanced degree (MS, MBA, PhD) preferred 10 years of experience with quality and technical responsibilities in a product development and manufacturing environment; Experience working in multi-site matrix organization; Experience in design, develop and manufacture of consumer electronics Leadership experience in a Quality, Lean, Process Excellence or Six Sigma environment; Success in leading teams through positions of direct and indirect reporting relationships; Certified Quality Engineer, Six Sigma tools and lean methodology; Ability to travel regionally and internationally up to 25%. Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.