Customer Relations Representative

The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items as well as proven expertise in technical consulting and inventory management distinguishes the Bossard Group.

At Bossard, we offer a range of opportunities to develop your career and apply and expand your skills and capabilities in a dynamic, international business environment.

Summary

Responsible for the daily activities associated with their respective accounts.

Essential Duties and Responsibilities include the following:

• Review and manage Open Order Reports and associated expedites.
• Daily review and engagement on customer’s hot lists.
• Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
• Expedite internally to assure shipment of customer orders
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Informs shipping of packing or labeling requirements for customer shipments.
• Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
• Ensure all user messages and validation errors are reviewed and managed.
• Provide feedback directly to customers on general order inquiries.
• Support Account Manager or Key Account Manager with Quoting Setup and various other duties.
• Assist quality/purchasing on rejected parts.
• Other duties may be assigned

Education and/or Experience

A Bachelor’s Degree with 1-3 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.

Bossard Offers

• Benefits – Medical, Dental, Vision, 401K
• Flexible scheduling
• Fitness Reimbursement
• Paid Holidays
• Career Advancement Opportunities

Education

• Bachelors or better

Licenses & Certifications

• Driver's License

Skills

• Microsoft Powerpoint
• Outlook/email
• Microsoft Word
• Microsoft Excel

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Financial: Inspired to perform well by monetary reimbursement
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)