Server - Thunder Road Grill

Overview

The Server is responsible for servicing and anticipating each guests needs.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Understands Steps of Service.
• Uses salesmanship to increase check averages.
• Checks id’s to determine guest’s legal age and upholds all state and local liquor laws (if applicable).
• Rings orders into POS system and communicates additional information to bartenders and cooks.
• Ensure proper cash, credit card, and gift card processing procedures.
• Meet company time standards for greeting guests, getting drink/food orders and processing payments.  
• Ensures all food and drinks are within company standards of quality and freshness.
• Observes and responds to guests.
• Handles guest comments in a professional manner and gets management when necessary.
• Clean as you go, clear plates and glasses throughout the meal (pre-bus).
• Follows food safety and general sanitation.
• Have a working knowledge of the food menu
• Have a working knowledge of all beverages offered.
• Refills beverages when necessary.
• Completes all daily, opening and closing side work.  Get checked out by management before leaving the building.
• Assists with Events as needed
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

Additional Job Duties:

• Assists with other duties, as assigned.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Restaurant, retail or guest service experience preferred.

Minimum Qualifications:

• Able to work the POS system efficiently.

• Ability to listen to guests, respond verbally and interact with Team Members.
• Ability to assist with events, or willingness to be cross-trained.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Must be well groomed and follow the company uniform standard.
• Must be able to work holidays and weekends.
• Must have reliable transportation and phone.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements:  The physical demands described here are representative of those that must be met by the Server to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.