Patient Finance Representative
Job Posting for Patient Finance Representative at Boston Children's Hospital
75262BR
Finance-Patient Access Center
Job Posting Description
This position ensures that all required demographic, insurance, and referral data is collected, verified, entered and communicated appropriately. Collaborates with physician offices, service sites, ancillary departments, and insurance representatives to proactively complete patient financial clearance.
This Patient Finance Representative will be responsible for:
This Patient Finance Representative will be responsible for:
- Managing daily assignments using standardized protocols and work queues to ensure timely completion of financial clearance in accordance with departmental processes and payer guidelines.
- Collecting, verifying, and recording all demographic information required for patient financial clearance in accordance with hospital policy.
- Verifying insurance eligibility using available technologies, payer websites, or by phone contact with third party payers. Working in accordance with required State and Federal regulations and hospital policies.
- Ensuring that the correct insurance company name, address, plan, and filing order are recorded in the patient accounting system.
- Utilizing payer exception reports to update coverage / PCP information.
- Contacting PCP (primary care physician) offices to secure referrals and enter referrals into patient accounting system.
- Documenting all actions taken on accounts with clear and concise account notes.
- Participating in process improvement activities.
- High School degree/GED is preferred
- An understanding of Microsoft Office and Experience with Epic registration system a plus
- The ability to communicate effectively in English both orally and in writing
- Good customer service skills and a basic understanding of computer systems are required. Familiarity with basic medical terminology is preferred.
- The ability to resolve moderately complex problems requiring the use of basic scientific, mathematical, or technical principles
- The ability to work as part of a team with diverse internal and external constituencies
- Effective organizational skills and the ability to work in a fast-paced environment to ensure completion of assignments within established timeframes
- Attention to detail and completion of tasks with accuracy
- Full time remote, excludes CA.
Status
Full-Time
Regular, Temporary, Per Diem
Regular
Standard Hours per Week
40
Office/Site Location
Boston
Job Posting Category
Finance
Remote Eligibility
Full-Time Remote
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