Customer Service Representative

Are you thinking about improving you career development and your professional growth? We invite you to join our successful logistics organization! Commodity Forwarders is looking for a full time Domestic Customer Service Agent to fill a position within our Operations department. This is a non-exempt position with an hourly rate between $18 – $19/hr. depending on experience. This is an excellent opportunity to join our Boston Branch.

Location: Boston, MA

Schedule: Monday – Friday between 6 am to 2pm or 7 am to 3 pm

Your Role:

• Ensure the successful and timely movement of cargo from origin to destination to fulfill customer’s and vendor’s instructions and procedures are followed at all times.
• Process claim paperwork timely and accurately with carriers.
• Ensure all work completed meets Commodity Forwarders standards.
• Complete pre-bookings as your department lead advise.
• Ensure all freight forwarding activities abide by all government laws and regulations at origin and destination.
• Ensure all necessary reports and records are complete, timely, and accurate.
• Assist the sales team to achieve the goals for customer retention and new sales.
• Respond promptly to booking requests from other departments or stations.

Minimum Requirements:

• High school diploma or equivalent
• 1 – 2 years customer service experience in logistics preferred.
• Basic Computer Skills including e-mail, web browsing, Microsoft Outlook, Excel and Word.
• Strong grasp of geography to determine best freight forwarding routes.
• Customer service and vendor relations skills over the phone and in person.
• Bi-lingual English and Spanish is a plus.

Work environment is fast paced; multi-tasking and handling high-pressure situations is preferred. Depending on season, weekend and holiday coverage may be required.

Good Reasons to Join:

We offer a great compensation package, medical, dental, and retirement benefits package, tuition reimbursement, and a dynamic global work environment. At Commodity Forwarders Inc., we strive daily to transport perishable products worldwide, while exceeding expectations through our people, network and technology.

Commodity Forwarders Los Angeles address:

88 Black Falcon Avenue Suite 140 Boston, MA 0221