Inside Sales Coordinator

Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.

At Boston Standard/New England Ductless, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business!

JOB TITLE: Inside Sales Coordinator

The Inside Sales Coordinator is responsible for the enthusiastic coordination, scheduling, dispatching and sales follow up of the sales leads and outside sales team. The Inside Sales Coordinator supports the strategic direction and goals of the company through efficient sales efforts, coordination and support of the sales team under direction of the Sales Manager and General Manager.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Performs sales call intake from marketed leads and existing customer base to set up appointments and visits for the outside sales team, targeting the best possible leads and opportunities.
• Oversee and monitor the dispatch board for the outside sales teams to ensure maximum efficiency, routing, and client satisfaction.
• Rank and tier sales leads for maximum opportunity, by asking qualifying questions, determining goals and needs of the clients, and informing them of the offerings, rebates and abilities of the company as a whole. Working to build value prior to the initial sales visit onsite.
• Work hand in hand with the Sales Manager to customize intake call questionnaires as options and rebates change throughout the year.
• Perform rehash calls and sales follow up for the outside field staff through text, calls and email by managing and oversight of the follow up board. Provide reports on progress on a weekly basis to the Sales Manager and General Manager.
• Become a valuable resource for the outside sales team to assist in boosting their close rates, effectiveness, and gross sales.
• Receive, review, and book TGL’s (Tech Generated Leads) from the Service Department in conjunction with the Service Manager and Sales Manager.
• Attend sales training seminars as required through best practice networks or otherwise.
• Assist Sales Manager in weekly and monthly reporting for sales commissions, total sales, and job profitability per outside sales representative.

Skills and Abilities:

• Ability to prioritize tasks and appointment setting based on standard criteria provided.
• Exceptional organizational skills are essential.
• Demonstrated excellent communication, conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Ability to create project timelines, reporting and plans to meet goals.
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to support team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Qualifications Summary:

Excellent telephone voice, great attitude and work ethic, and computer experience required. This job involves managing multiple phone lines and maintaining a calm demeanor. Although experience in the trades is a plus, we will train those who possess the ability to multitask and provide wonderful customer service over the phone and to co-workers. Prior experience in in-home sales/service is preferred. Prior experience within the HVAC & Plumbing industry is a plus.

Performance Metrics:

• Meeting or exceeding the monthly and yearly sales budgets.
• Performing 25 rehash calls per week.
• Assisting outsides sales team to maintain an average close rate of 35%
• Peer evaluations from outside sales team with positive feedback as a support vehicle for them.

Hours:

Monday-Friday, 8:00 am-4:30pm

Compensation:

Salary- $65,000 - $75,000 plus commissions and bonus plan

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• HVAC industry: 1 year (Preferred)
• Customer service: 3 years (Required)
• Inside sales: 3 years (Required)

Work Location: In person