Product Manager

The Opportunity

We're on an impressive journey to make the world a better place for pet-parents - and we need you to help us build the Global Insurance Platform of the future! We have ambitious growth goals and as such, this role will be a pivotal part of our continued success - and will be a crucial enabler for our growth in the UK, Sweden, the US and beyond. 

As our new Product Manager, you'll be collaborating across our global teams and making a big impact from the get-go.  We're hoping to find someone who has a truly customer-centric vision and who wants to turn business goals into reality via bleeding edge products and solutions.  We're a fast-paced organisation and when you join us, we guarantee that you'll achieve a lot and grow both professionally and personally in the time you spend with us. 

We'd also like to take a moment to let you know that we are committed to inclusive hiring within our tech community. It's not just a "nice to have" or fancy corporate jargon - it's something we all need to challenge and support to change the demographic imbalance in our industry. We appreciate that juggling commitments outside of work can be difficult and a barrier to helping great talent from under-represented groups find the right career opportunity. If you would love to work with us and require some flexibility in your working pattern, please let us know and it's our promise to you that however whatever your circumstances - we'll do our best to accommodate your needs and remove any systemic barriers to ensure a fair and equitable experience.

Your Focus

• Develop a deep understanding of your product area, making and communicating effective tradeoffs between customer, business and technology concerns.
• Create requirements, determine the design work, write and prioritise user-stories, and manage your team as a startup within a startup. Ensure viable and visible delivery while providing the best experience for our customers.
• Empowering a cross-functional Product squad in both product discovery and delivery.
• Research and validate assumptions (with customers in mind) running experiments and analysing results.
• Measure every change as a requirement in delivery rather than after-thought - gather post-launch client feedback and quickly capture learnings to adapt the product.
• Identify market opportunities within and outside the product and drive the product vision and business strategy.
• Build excellent working relationships with all parts of the business and most specifically with the key stakeholders of your product area.
• Act as a thought-leader, advancing the state of the art of insurance-focused software. Invest in systems and processes to create world-class best practices.
• Support the development of the Product Management practice across Bought By Many.  Responsible for the success metrics of the product and organising the squad and wider business around them.

What Leads to Success

Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as it’s important for us to support you in your role and help you to develop along the way.

• You’ll be a proactive, persuasive leader - who can successfully communicate objectives and manage expectations.  You’ll leverage your coaching leadership style and inspire exceptional impact via engagement empowerment to achieve results.

• Confident and accountable: you’ll be able to take heat and/or push back on expectations when appropriate.  You earn the respect of peers, staff and clients by having integrity.
• You can effectively engage with a wide range of audiences (from colleagues, board members, investors and external audiences) and bring with you enviable written, verbal, presentation and relationship-building skills. 
• Commercially astute and can recognise the meaning of “value” to our customers.
• You’ll enjoy the scale-up environment where a pragmatic, and sometimes ‘scrappy’, approach is required, rather than a perfectionist approach. Your ideal is working in a fast-paced, fluid environment and juggling multiple pieces of work simultaneously.

Your success will be measured by:

• Achievement of related financial and quality metrics.
• Timely delivery of agreed Objectives and Key Results.

What's Important

• Commercial experience in product development - building and specifying web-based business applications.
• Ideally, you’ll be familiar with high-volume, high-growth tech-enabled product.
• Solid understanding of Agile software delivery and API development. (You’ll know Jira or other Agile reporting tools.)
• Technically competent to influence and understand the solution, context, and approach – you’ll be able to estimate the complexity of work being requested.
• Demonstrated capabilities in technical-oriented business analysis techniques and user acceptance testing processes/ methodologies.

Our Culture

Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things. 

Working Environment

Our physical offices are modern, bright and open - with plenty of treats and great facilities.  We provide practical support coupled with best-In-breed kit for homeworking.  Since the pandemic, we have been working remotely and as such we'll need you to have a reliable internet connection with a minimum download speed of 50 Mbps and at least 10 Mbps upload speed.  If you have any questions or concerns about this, please get in touch with us.

About Us

Bought By Many is making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.

We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.  Our latest Series D funding round was $350m which values us at $2bn.  All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey.