Operations Manager

SUMMARY: The Operations Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Operations Manager assists the General Manager in all aspects of center operations and floor management, including entertainment, food, beverage, equipment, and property, to facilitate the fulfillment of financial goals and company initiatives. In the General Manager’s absence, the Operations Manager assumes responsibility for center operations. The Operations Manager must provide leadership and vision to the center staff in support of Bowlero Corporation’s mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.  Consistently delivers exceptional customer service through execution of Bowlero Corp Service Standards. Proactively builds customer relations through soliciting feedback and addressing and resolving customer complaints. Schedules staffing levels to appropriately meet the needs of the business and maximize the customer experience.  Continuously improves operational execution through attention to detail and adherence to the Bowlero Corporation Operating Standards. Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales in league, open and managed play bowling.  Develops and maintains league business through effective relationships with league bowlers/officers, adherence to league formats, distribution of announcements of league activities, and the management of other related Administrative duties.  Reviews financial reports with General Manager and helps to develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets.  Recruits, hires, trains and schedules hourly center staff as part of team management and development responsibilities.
 Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.  Promotes positive employee relations including effective delegation of duties, fostering high staff morale, collaborating successfully with the entire management team, upholding Bowlero Corp’s Operating Standards, and execution of the Performance Management process.  Addresses center level HR and Loss Prevention issues by collaborating with the General Manager and Support Center staff.  Ensures compliance with all applicable occupational, health, and safety regulations and laws. Creates an environment where safety comes first and all employees strictly adhere to Bowlero Corporation’s Operating Standards.  Oversees the responsibility for management and growth of the Food and Beverage segment of our business. Provides ongoing training and supervision of daily F&B operations to ensure consistent execution of Bowlero Corp’s programs and initiatives to include: inventory of food & beverage products; implementation of systems to maintain food cost controls; monitors presentation of food product and reviews areas of concern with GM, ensures that staff is utilizing up selling techniques while providing customer service; and insures all food & beverage employees are trained and conform to the regulations of the Health Department and Alcoholic Beverage Commission.  Ensures total center and parking lot conditions meet or exceed company standards for repair and cleanliness.

SUPERVISORY RESPONSIBILITIES: Center Staff–In the Absence of General Manager

QUALIFICATIONS: The Operations Manager possesses a strong sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.). The Operations Manager must also have flexibility with scheduling to support the business as extended workdays are frequent occurrence as are nights, weekends and holidays. Thorough working knowledge of POS register systems; experience utilizing word-processing, spreadsheets, inventory, internet and related PC based systems. Basic business math, accounting skills and strong analytical/decisionmaking skills. The Operations Manager must be a dedicated team player and a people developer that possesses a strong desire to grow, develop, and the potential to become a General Manager candidate.

EDUCATION AND/OR EXPERIENCE: Bachelors degree or equivalent preferred, with one to two years general management experience and ability to supervise center operations staff. Relevant experience or equivalent combination of education and experience is required.

LICENSES & CERTIFICATIONS: Must become certified in the Bowlero Corporation specified alcohol service program within 14 days of employment and the Bowlero Corporation specified food safety program within 30 days of employment.

WORK ENVIRONMENT/ PHYSICAL DEMANDS: Bowling center environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. The noise level is typical for bowling.

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: Multiple Locations