Server

SUMMARY:

The Lane Server serves food, alcohol, and other beverages to customers in an efficient and pleasant manner and provides pleasant and efficient customer service to bowling center customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential duties and responsibilities include, but are not limited to the following:

• Takes food and beverage orders and transports to customers; reviews orders before delivery to ensure accuracy; accepts payment and makes correct change.

• Maintains thorough knowledge of the menu, current promotions and daily specials.

• Checks back with customers to ensure that all expectations have been met or exceeded. Promptly assists and responds to all customer questions or requests by immediately taking ownership of the inquiry and guiding to resolution. Interacts with customers as they leave the facility, thanking them for their business and inviting them back.

• Busses tables in lanes and concourse area and returns dishes to kitchen. • Monitors and cleans concourse area for any liquid spills or trash on the floor.

• Keeps concourse, storage area, bowler area, restrooms and parking lot neat, clean and free of trash.

• Keeps restrooms fully stocked with toilet paper, paper towels, and soap. • Removes house balls from ball returns and places them on house ball racks after customers leave the lanes.

• Follows all company safety and security operating standards; reports accidents, injuries, and unsafe working conditions to management.

• Sets up, stocks and organizes work areas and ensures readiness prior to customers’ arrival.

• Maintains cleanliness of work areas throughout the day. Maintains the sanitation and organization of bar wares and supplies, bar, lounge, and service areas according to local regulations and Bowlero Corp standards.

• Washes, rinses, and sanitizes bar wares and utensils.

• Adheres to all state, local, and Bowlero Corp regulations and laws concerning the service of food and beverage products.

• Practices suggestive and upselling marketing techniques.

• Readily assists colleagues with miscellaneous duties to prevent delays in the customer service experience.

• Must become certified in the Bowlero Corp specified alcohol service program within 14 days of employment and the Bowlero Corp specified food safety program within 30 days of employment.

• Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.

• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

Lane Servers must meet and exceed customer expectations, provide the highest quality of services to guests and vendors, and be able to communicate effectively verbally with customers, co-workers and supervisors. Must be detailed-oriented and have the ability to multi-task. Lane Servers must have the ability to work well in a team environment and function in a fast-paced environment, under short-time constraints and within established deadlines.

EDUCATION AND/OR EXPERIENCE: High school diploma and two years related experience; or equivalent combination of education and experience required. Lane Servers must meet the minimum age required by state law to serve alcohol.

WORK ENVIRONMENT/PHYSICAL DEMANDS: Bowling center environment where you will walk, bend and stand for periods of time, and may be asked to occasionally lift objects with some assistance. The noise level is typical for bowling.

Job Type: Part-time

Pay: From $8.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person