Service Writer
Job Posting for Service Writer at Boyd CAT
DESCRIPTION:
Receives incoming inquiries concerning the repairs of all types of equipment. Promotes and solicits repair work for the Service Department. Guides and advises customers of work to be performed that result in a timely repair while providing the greatest value for customer and the Company.
REQUIREMENTS:
- High school diploma or equivalent
- Excellent PC skills- knowledge of Excel and Word required
- Strong computer, verbal, written and interpersonal skills
- Ability to organize and prioritize work to meet deadlines
- Projects a positive company image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner, displays an attitude of professionalism; complies with company dress code
ESSENTIAL FUNCTIONS:
- Interview the customer to determine the cause and nature of the repair and propose to the customer the kind of work that should be performed along with the cost or estimate of the job. Determine if repairs are warranty or revenue and advise customer
- Coordinate/schedule work to be performed in the shop along with setting up and maintaining a work order to ensure efficient repairs and shop operations
- Climb underneath and on top of trucks and equipment to look at damage and retrieve information
- Receive phone and personal customer inquiries, serving as a consultant on problems
- Schedule incoming work for customer directly and for the engine parts and service representative by working with the shop foreman to determine shop space and personnel availability
- Maintain a working schedule of incoming work and work in progress which provides current information to the shop foreman, Service Manager, and the customer
- Solicit work, estimate repair costs, offer repair options to the customer and document details of conversations and events
- Determine warranty and/or revenue status of both incoming and ongoing work
- Initiate all service work orders, and maintain the work orders when other repairs added
- Review all on highway and commercial work orders before closing, making necessary changes. Close and approve work orders to be invoiced
- Calculate C.O.D. repair orders and collect monies due
- Perform other duties as necessary and assigned
Salary.com Estimation for Service Writer in Louisville, KY
$44,370 to $66,883
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Service Writer career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Service Writer.
Click the checkbox next to the jobs that you are interested in.
-
Expediting Skill
-
Income Estimation: $55,963 - $68,578
-
Income Estimation: $54,066 - $72,025
-
-
Service Operations Skill
-
Income Estimation: $47,406 - $63,589
-
Income Estimation: $48,806 - $88,333
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Boyd CAT
Boyd CAT
Elizabethtown, KY
Full Time
Boyd CAT
Ashland, KY
Full Time
Boyd CAT
Elizabethtown, KY
Full Time
Boyd CAT
Crab Orchard, WV
Full Time
Not the job you're looking for? Here are some other Service Writer jobs in the Louisville, KY area that may be a better fit.
We don't have any other Service Writer jobs in the Louisville, KY area right now.
ProLift Toyota Material Handling, Louisville, KY
PSC, Louisville, KY