What are the responsibilities and job description for the Grooming Receptionist / Kennel Technician position at Boyette Animal Hospital?
Job description
The Grooming Receptionist / Kennel Technician provides exceptional customer service, answering multiple phones, checking in/out grooming and boarding clients. Scheduling appointments and necessary procedures to ensure vaccinations are up to date. Create and process invoices and payments. Provides care and the basic needs of animals that are being groomed, boarded or that are patients of Boyette Animal Hospital, including cleaning of cages, runs and ward areas, laundry, walking, and proper feeding, and care animals being boarded. Please note that animals will require care seven days a week, including holidays.
Primary Job Responsibilities: Exceptional Customer Service and Observing animal appearance and activity for general physical condition and obvious signs of distress. Unfamiliar situations are referred to the supervisor.
- Being attentive to client and pet needs
- Identify and work compassionately with clients in various emotional states
- Work patiently with distressed, frustrated or disgruntled clients
- Monitor client flow from check-in to discharge
- Client call backs
- Assist in walking, feeding and caring for animals
- Client education
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels
- Maintain proper documentation
- Relay appropriate information to/from clients to doctor and/or management.
- While performing the duties of this job, the employee will sit or stand for periods of a time
- Will be crossed trained in bathing of animals
- Must be able to lift 40lbs unassisted
- The noise level in the work environment is usually moderate.
- May be required to work an off shift or weekends as needed for coverage and meetings.
BOYETTE ANIMAL HOSPITAL will ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, [alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation] or any other characteristic protected by law. BOYETTE ANIMAL HOSPITAL prohibits and will not tolerate any such discrimination or harassment.
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Experience:
- Animal care: 1 year (Required)
- of Boarding: 1 year (Required)
- Animal handling: 1 year (Required)
Work Location: In person
Salary : $11 - $15