Donor Database Manager

The Boys & Girls Clubs of Martin County’s mission is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible citizens. Founded in 1989 as a single-site club in Hobe Sound serving 165 children, The Boys and Girls Clubs of Martin County (BGCMC) has grown to operate four clubs in Martin County reaching thousands of children and families per year. BGCMC’s vision is to provide a world-class enrichment experience that assures success is within reach of every young person who enters through its doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and citizenship, and living a healthy lifestyle.

Operating with an $8M budget, BGCMC’s programming reached 6,663 young people through programming focused on three core pillars: academic success, healthy lifestyles, and good character and citizenship. In each of these areas, BGCM’s programs show promising results thanks in part to its dedicated staff and innovative model using Americorps volunteers to serve as academic enrichment coaches. BGCMC also provided over 100K free and nutritious meals and over $500K in scholarships to the young people it serves.

For more information, please visit https://www.bgcmartin.org/.

PRIMARY FUNCTION:

The Donor Database Manager has a track record of developing and implementing effective and comprehensive processes and structures relating to donor data management. This professional builds and executes strategies and programs that include gift processing, portfolio management systems and manages the internal relationship between resource development and finance.

Primary Duties:

• Audit and ensure accurate recording of all contributions, including: corporate, direct mail, online donations, individual, and event gifts and pledges, employer matching contributions and credit card billing.
• Helps build the structure and design of the database.
• Enhances the scalability and performance of existing database structures.
• Design and execute queries, exports and reports using donor database.
• Pull data and create reports to aid in analysis of donor retention, appeal response analysis, progress to annual goal, and extractions of data from the database for analytical purposes.
• Maintain accurate and up-to-date donor contact and biographical information.
• Perform basic research on individuals, companies, and foundations, through free online services available to BGCMC. Create profiles and call sheets as requested. Implement coding and create reports to aid in prospect management.
• Design and execute data integrity projects including returned mail, address updates, merge, and inactivation processes.
• Add gift information and donor correspondence to central files as needed.
• Work with marketing team to manage the tracking and reporting of solicitation efforts and direct mail initiatives.
• Participate in development of best practices and documentation in maintaining accurate database records. Create and implement name and address protocol and standards. Proactively review, develop, and implement coding systems to meet tracking and analytical needs and improve the efficiency and accuracy of the database.
• Document policies and procedures related to gift processing and the database.
• Stay knowledgeable of software changes and features though investigation, training, and documentation review. Serve as a software trainer and trouble shoot for staff.
• Act as liaison for monthly reconciliation of gift and accounting records.
• Provide training and other technical support to RD team and others in areas of donor database operations.
• Assist with additional duties as assigned.

RELATIONSHIPS:

Internal: Maintains close contact with Finance and Resource Development teams, as well as assigned staff to provide technical assistance in matters of programming and operations; interacts regularly with all departments, support staff Corporate Board and its Committees.

External: Maintain contact with external vendors, committee members, donors, and other groups to achieve goals and objectives.

SKILLS/KNOWLEDGE DESIRED:

• Bachelor’s degree from an accredited college or university or equivalent experience.
• A minimum of two (2) years’ work experience in non-profit agency operations, specifically in the fundraising field, capitol campaign department, sales/marketing or equivalent experience.
• Knowledge of accessing and utilizing donor database software.
• Experience with Microsoft Office suite.
• Strong oral and written communications skills.
• Ability to establish and maintain strong effective working relationships with organization staff, board members, and volunteers.

Compensation

This position offers a salary range of $60,000 - $70,000 per year based upon experience.

Boys & Girls Clubs of Martin County also offers a comprehensive benefits package including retirement plan options; paid time off, holidays; and health benefits including medical, dental, vision, short-term disability, long-term disability, life insurance, and flexible spending accounts.

Schedule

Monday through Friday between 9:00AM to 5:00PM; Occasional nights and weekend work.

Job Types: Full-time, Part-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hobe Sound, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Non-profit: 2 years (Preferred)
• Database administration: 1 year (Preferred)

Work Location: One location