Supervisor Care Coordination Services

POSITION SUMMARY:

The Supervisor of Care Coordination Services oversees the delivery and documentation of intensive and professional case management services to youth. This position also monitors program services to ensure compliance with regulatory requirements and contract objectives.

ESSENTIAL FUNCTIONS & DUTIES:

• Contributes to ongoing program development and assumes responsibility for delivery of services to youth and family members.
  • Supervises consultants in developing, monitoring, and reviewing service plans developed by consultants for youth as well as developing subsequent plans throughout care.
  • Supervises and provides assessment of staff problems and develops strategies to solve them.
  • Acts as an advocate for children and families.
  • Monitors and ensures that records and documentation, including service plans, forms, reports, case notes, narratives, outcome measures, and demographics, are completed appropriately and on time.
  • Assists in accepting and screening referrals to the program.
  • Supervises and participates in service planning reviews, progress reviews, staff meetings, and case reviews.
  • Ensures appropriate level of direct contact with youth and family members per program requirements, and remains available to staff and youth 24/7, for crisis intervention as needed.
  • Promotes safety through ongoing training and supervision and promotes culture of professionalism through role modeling, profession, and respect.
• Assumes supervisory and administrative responsibility for Care Coordination Services.
  • Provides and documents on-going and regular supervision to consultants.
  • Assists in screening, hiring, and directing program staff; provides training for staff; provides observation and direction to consultants while in the field.
  • Develops and monitors career path trajectories for consultants with particular emphasis on educational and experiential requirements necessary to assume the next level of program responsibility.
  • Builds and maintains relationships with community funding entities, governmental agencies, service providers, sources of support for families within the community and all program consumers.
  • Builds and maintains knowledge of various community systems such as child welfare, juvenile justice, educational, substance abuse and mental health.
  • Develops and maintains effective data collection systems, providing required and appropriate data. Establishes and implements systems to predict and prevent potential problems.
  • Reviews individual staff data to ensure that program guidelines are being followed, and uses data to improve efficiencies, outcomes, and staff development.
  • Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards; provides necessary documents, maintaining certifications and licensures as required.
  • Manages notifications of changes in professional status or standing that may affect job status or program compliance.
• Serves as a role model in carrying out the Father Flanagan's Boys' Home mission.
  • Directs all activities towards the fulfillment of the Boys Town mission
  • Directs all actions to reflect the values and principles of Boys Town
  • Establishes and maintains an environment that encourages teamwork, collaboration, and ethical behavior
  • Maintains regular, reliable and predictable attendance
  • Supports other members of the management team and their work

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of regulatory requirements pertaining to youth care and of statutes and policies which affect target population.
• Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.
• Knowledge of community resources and service providers available in the geographical area; knowledge of the functions and services of the community organizations and related human services.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to successfully lead a team of associates.
• Computer skills in Microsoft Office.
• Excellent critical thinking, analytical, and problem solving skills.
• Ability to successfully lead a team of associates.
• Strong knowledge of Boys Town Model.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Bachelor's degree in Human Services or related field; Master's degree preferred. NOTE: Education and experience requirements may be higher based on Affiliate Site location, Local contracts, and Federal/State contract requirements.
• 2 to 3 years of experience including working with children and families; management and supervisory experience is preferred; experience working with children and families in community-based programs or Boys Town Programs preferred.
• Must possess a valid driver's license with a good driving record, plus the ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job. Must meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check.
• This position is on-call (continuously or rotationally) to provide support.

PHYSICAL REQUIREMENTS AND EQUIPMENT USAGE:

Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families.

WORK ENVIRONMENT:

Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive (physical interventions, escorts, etc.) to casual and leisurely, in both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.

About Boys Town New England:

Since opening in 1991, Boys Town New England services and programs touch the lives of 8,000 children and families in each year.

The opportunity to shape the future of America’s youth is only one of the many perks here at Boys Town New England. Our work culture recognizes the importance of furthering your education, and in order to do so we offer a number of tuition assistance and scholarship opportunities to make it happen. We also recognize the significance of being involved with our community, which means our team participates number of events such as the Newport Marathon, our annual Spirit of Youth Gala and a Christmas tree lighting on our own campus. We want to support and celebrate you as a member of our Boys Town family through all-staff cookouts, generous time off for vacation and an emphasis on leadership development here on the beautiful east coast.

About Boys Town Nebraska:

A National Historic Landmark since 1985, the Village of Boys Town is now the only National Historic Landmark District in Nebraska. At any given time, about 400 boys and girls live in the Village, receiving care and guidance for a wide range of behavioral, emotional and academic issues. When Father Edward J. Flanagan purchased the Overlook Farm in 1921, it became the new, permanent site of Boys Town. Over the decades that followed, schools, churches and homes were built, and tens of thousands of young lives were transformed.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we offer an array of competitive and attractive benefit options. Unique perks to Boys Town employees and their families include free visits to Boys Town Physicians, free prescriptions, tuition assistance, access to the campus Field House, parenting resources from our experts and advancement opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

Date Posted: September 1, 2022

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.