System Manager Epic Applications

Full-Time, 1 FTE



***Please include on the top of your resume whether or not you have taken an Epic Assessment previously, please let us know when and where you completed them. We can obtain your previous scores so you do not need to complete the assessments again.

Position Summary:

The System Manager of Epic Applications is responsible for managing the Epic Certified Application Analysts. These staff are responsible for working with clinical subject matter experts (SMEs) to design, build, validate, test, optimize, and support the Epic system based on best practice methods.

This role is responsible for independently formulating and implementing solutions to respond to and resolve customer requests, issues, and problems, while meeting the changing demands and priorities of the health system and the third-party environments. This role will coordinate issues within their teams and escalate as appropriate. The System Manager Epic Applications is expected to be involved in not only the install planning, but also the long-term support of Epic and will need to be able to effectively delegate projects and tasks to the team. Additionally this role will manage the team resources to ensure analysis of workflows is in-depth, data collection is thorough, report details are adequate, and other technical requirements required are achieved so the users’ needs are met. The System Manager Epic Applications will create and follow system standards related to workflow analysis, system specifications generation, proof of concept validation and sign off, system configuration, application and integrated testing, change control, training, and implementations.

Minimum Qualifications:

• Bachelor’s Degree in computer science, information systems, business administration, or healthcare administration or equivalent work experience (4 years)
• Current Epic Certification(s)
• Three years’ experience in Epic implementations or experience with implementing and supporting large integrated systems in a healthcare organization
• Five years’ supervisory experience
• Seven years’ of progressive, relevant experience (healthcare or IT) required
• Preferred: Current certification (Epic, HL7, Project Management, or ITIL)

Essential Job Functions:

• Directs broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements.
• Ensures a collaborative departmental approach to operational planning, care/service design and development of organizational policies, which reflect the mission of the organization.
• Coordinates and assists with oversight of departmental services. Continuously assesses, measures and improves departmental performance. Provides direct spiritual care for patients and families consistent with their cultural, spiritual, personal values, preferences, and beliefs.
• Demonstrates responsible management of all departmental resources.
• Demonstrates clinical/technical and managerial competency.
• Leads, teaches, inspires, helps and consistently demonstrates healthcare system behavioral standards.

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality

• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Ability to work varied shifts

77211300 Information Technology