Grade IResponsible for supporting line managers to manage engaged, high-performing teams, using basic technical capabilities to provide day-to-day advice, case management, line manager support for critical 'moments that matter' and assist with project delivery in line with the business' people plan, local legislation, BP policy and best practice. Entity :
People & Culture
Job Family Group : HR Group
HR Group
Job Description :
This role supports the Northern California retail stores, while remote, the candidate will need to be based within the region.
The ROO is an organization that supports the operations of over 200 company owned and over 1,000 franchised convenience retail stores operating under the brands of Thorntons and ampm across the West Coast, Midwest, and Northeast.
We are seeking guest-centric leaders with a growth and strategic approach to help us continue to build the leading convenience retail chain of the future.
The Team Member Relations Advisor (TMRA) is primarily responsible for investigating a high volume (30-60 cases per month) of team member and guest escalations that range in complexity, for retail convenience stores that are related to potential violations of company policy and / or laws.
The TMRA supports Operations and partners closely with Operations leadership. Under the supervision and guidance of the Senior Manager of Field P&C and the Field P&C Team Leads the TMRA will conduct thorough intakes and investigations, provide recommendations for resolution, and document all investigations in accordance with approved case management processes.
TMRA will compile and analyze case data to understand any trends and themes and to develop possible solutions to mitigate future incidents.
Essential Job Functions
Maintain Team Member Relations
De-Escalate Guest Complaints
Education
Bachelor's degree in human resources or closely related field preferred. Equivalent years of experience acceptable in lieu of degree completion.
HR Certification is a plus (PHR / SPHR or SHRM-CP / SCP).
Experience & Skills
Minimum of 3 years' experience in human resources, investigations and / or employee relations or related field required.
Experience managing employee relations within the retail, convenience and / or hospitality industry highly preferred.
Experience managing a high number of cases (30-60 per month) that range in complexity utilizing case management systems (i.
e. Navex, Salesforce) required.
Other Considerations
How much do we pay for base salary? $75,000-100,000. *Note that the base pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
We offer a reward and wellbeing package to enable your work to fit with your life. These can include, but are not limited to, access to health, vision and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401K matching program.
You may learn more about our generous benefits at benefits@bp.
Considering Joining bp?
At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.
bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.
These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!
Travel Requirement
Up to 25% travel should be expected with this role
Relocation Assistance :
This role is not eligible for relocation
Remote Type :
This position is fully remote
Skills :
Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital fluency, Employee and labour relations, Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Long Term Planning, Managing change, Managing workforce concerns 11 more
Legal Disclaimer :
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status.
Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.
If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.
This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Last updated : 2024-05-16
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