What are the responsibilities and job description for the Guest Services Coordinator position at BP?
Essential Job Functions (RESPONSIBLE TO)
▪ Provide resolutions to guest concerns by phone and email.
▪ Evaluate, analyze and communicate with various departments (such as: Legal, Accounting, Marketing, Ops, etc.)
▪ Support sales and serving of FundWorks, Gift Card, eGift Card, Refreshing Rewards and other service-related programs
▪ Track and follow-up on existing or repetitive trouble tickets
▪ Enter guest concerns into call tracking software
▪ Perform additional duties as assigned
Preferred Qualifications
▪ Education
General Summary
As part of the Guest Services Team, the Guest Services Representative is responsible for daily guest service functions, incoming calls, financial inquiries, and store assistance.If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, socioeconomic background, sexual orientation, gender identity, genetic information, neurodiversity/neurocognitive functioning or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at PeopleCareHouston@bp.com; or by telephone at 833 478 7480 8am-5pm CST/CDT Monday-Friday.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement
▪ Provide resolutions to guest concerns by phone and email.
▪ Evaluate, analyze and communicate with various departments (such as: Legal, Accounting, Marketing, Ops, etc.)
▪ Support sales and serving of FundWorks, Gift Card, eGift Card, Refreshing Rewards and other service-related programs
▪ Track and follow-up on existing or repetitive trouble tickets
▪ Enter guest concerns into call tracking software
▪ Perform additional duties as assigned
Preferred Qualifications
▪ Education
- High school diploma (or equivalent) required
- 2 years in sales, communications, or customer service support
- Call center experience
- Retail experience, preferably in a convenience store or equivalent venue
- Superior customer service skills
- Clear communication skills
- Good understanding of business/legal ramifications of concerns
- Team-oriented approach
- Computer literate on MS Word, Outlook and Excel
- Ability to multi-task well within a diverse environment
General Summary
As part of the Guest Services Team, the Guest Services Representative is responsible for daily guest service functions, incoming calls, financial inquiries, and store assistance.If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, socioeconomic background, sexual orientation, gender identity, genetic information, neurodiversity/neurocognitive functioning or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at PeopleCareHouston@bp.com; or by telephone at 833 478 7480 8am-5pm CST/CDT Monday-Friday.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement
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