What are the responsibilities and job description for the Customer Service Representative position at Bradley Caldwell, Inc.?
Bradley Caldwell, Inc., is a wholesale distributor of Pet, Farm & Equine, and Lawn & Garden supplies. Currently seeking a full-time Customer Service Representative. As a Customer Service Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force.
This is a full-time, entry-level position, offering full benefits. As a family-owned business, opportunities for advancement are often filled from inside the company. Additional incentive opportunities are available through meeting team sales goals. This position is 8:30 a.m. – 5:00 p.m.
The ideal candidate will:
· Prioritize the customer experience
· Manage multiple responsibilities with a high degree of professionalism
· Build positive relationships with our customers and sales force
· Be able to problem solve, work independently, and support other team members
Responsibilities
· Inbound and outbound telephone calls and emails
· Order entry
· Customer and sales force assistance
Requirements
· Written and verbal communication is required
· Proficient in Excel, Word and Outlook
· Customer Service experience in a call center preferred
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
Salary : $27,500 - $34,800
