Branch General Manager - Central Coast

Bragg Companies Branches operate as individual and distinct profit centers differentiated from sister branches based on geography. All Branches share a common general organizational and accounting structure designed to facilitate efficient, flexible overhead intended to optimize regional market opportunities. Specific branch attributes like property/yard acreage, employee count, domiciled equipment resources and scope of provided services are determined in cooperation with corporate management to optimize the branch performance within the context of the local market current and long term (3 year) opportunities and in alignment with the corporate strategic objective.

Branch General Manager Required Skills:

An understanding of business success and how to achieve that through effective leadership:

• Effective relationship management – understands the need to focus on trusting relationships across all areas of engagement
• Teamwork – develop teams that create a high level of performance through motivation and job satisfaction
• Customer focus – a strategic view of customer needs today and a vision of new market opportunities
• The ability to hold themselves and others accountable for commitments to deliver and for behaviors that demonstrate the culture of Bragg Companies
• An inclusive approach that demonstrably values differences
• A focus on learning, looking to strengthen their own skills and coach and mentor those around them

Branch General Manager Exclusive Responsibilities:

• Mastery of Branch P&L and Branch Cash-Flow weekly status.
• Ownership of Branch Annual Budget and Forecast developed with department managers.
• Hold Weekly Job/Project progress status meetings with department managers focused on job margin, existing and emerging issue resolution.
• Planning and coordination of staff professional development program curricula (Docebo/Udemy) with corporate HR, SME, and VP suite.
• Management and coordination of Branch HR issues with corporate HR.
• Management of Branch Opportunity Analysis (Cost/Benefit, Risk/Reward). Responsible for development of, and advocacy for high-risk business cases.
• Engaged participation in leadership training courses.
• Local community outreach and philanthropy and industry engagement and events under specific authorization by corporate management and HR.
• Perform or delegate sales management responsibilities depending on size of the Branch.
• Perform or delegate administrative staff management responsibilities depending on size of the Branch.
• Manage and integrate Construction, Crane Rental and Transportation operations and business administration managers and subject matter experts in alignment with approved branch fiscal year plan.
• Complete an annual customer satisfaction survey, analyze results, design, and implement changes, poll customers in following year survey. Repeat every year.
• Promote and maintain a supportive, respectful, professional, harassment free work environment for all branch labor and staff employees.

Specific Responsibilities:

To be successful in this role, you need to exhibit effective leadership, helping our teams develop and be productive, while ensuring our profits are on the rise.

• General Management - Monitor and support Branch department activities. Ascertain missing resources (human, equipment, technical, funding) needed to achieve Branch goals and objectives. Advocate for and/or obtain missing resources to promote Branch success. Seek inspiration and inspire others • Promote the company • Focus on work that delivers the agreed profit margin.
• Sales, Marketing and Customer Service – Maintain a thorough understanding of the Branch’s regional market: market size and composition (SWOT), competitor business model and market share, listen to and understand customer needs. Regularly participate with sales management or sales staff in business development efforts to ensure excellent Branch General Manager regional reputation. Conduct annual customer satisfaction survey and incorporate results in following year’s goals and objectives.
• Financial – ongoing focus on financial health of the branch, ensuring agreed KPIs are regularly measured, and actions taken promptly to ensure goals are achieved. To include:

job margin performance and branch financials (P&L, Cash Flow), sales (quote and estimate) activity reports, labor, and equipment utilization. Accurate revenue forecast and operating cost budgets. Control inventory.

Best Practices - Promote processes and policies in support of organizational goals. Augment Corporate departmental and organizational policies with Branch specific procedures necessary to maximize output. Monitor adherence to Corporate and Branch rules, regulations, and procedures.

• Human Resources – Enable and assist Corporate Human Resource division regarding Branch issues. Keep track of staffing requirements and collaborate with Talent Acquisition Manager to hire new talent as needed to correspond with specific duties and skill sets.
• Production - Oversee and support Branch Rigging and Construction Manager, Crane Service Manager and Transportation Manager. Create a teamwork environment that ensures alignment and accountability through regular communication and effective relationship management.
• Communication – create and maintain a common vision of offerings, focused on opportunities and challenges across the branch. Monitor, manage and improve the efficiency of communication between/with the Owner, Engineer, General Contractor, Architect, and employees, and represent the company in outside meetings. Informs internal and external customers of new offerings and upgrades. Facilitate coordination and communication between support functions.
• Strategic Input - Liaison with top management. Assist in the development of Branch strategic plan for operational activity. Implement and manage Branch business plan.
• Safety – Promote an environment of safety and safe practices. Ensure all employees and processes remain compliant with company safety policies, OSHA, and other governmental regulations.
• Oversight - Ensure that all construction projects in progress are completed on schedule and within budget. Stay in constant communication with project managers, ready to address any arising challenges. A construction operational manager also serves as a link between project managers and the company.
• Risk Management – Review Customer contracts, requests, T&C’s, etc. to validate their alignment with company policies and terms.

Requirements:

• College degree in Business, Organizational Management, Construction Management, Engineering Management, or a related field preferred. 5 years’ experience in Executive Management or General Management may be considered in lieu of a degree.
• Proven experience as a General Manager of 5 or more office staff plus 50 or more field personnel, a minimum of $20M/year in sales, or comparable executive role.
• Experience in planning and budgeting.
• Strong analytical ability.
• Excellent written and verbal vocabulary and communication skills.
• Outstanding organizational and leadership skills.
• Problem-solving aptitude.
• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of business and management principles and practices.
• Knowledge of business financial and accounting principles and practices.
• Knowledge of human resource principles and practices.
• Knowledge of project management principles and practices.
• Working knowledge of Microsoft Office - Word, Excel, PowerPoint, and Outlook required.
• Basic to advanced estimating skills.