Autmotive Bilingual Parts Counter Person - 1911

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Jeep, Chrysler, & Hyundai Brands.

BRAM Auto Group has built a strong company reputation as a workplace that values innovation, upholds superior service, and rewards hard work and success. We offer a competitive total compensation package that includes: Medical, Dental, Vision, Life, 401K, Paid Vacation & Holidays, and more!

We are actively recruiting for a Bilingual Parts Counter Person for our Premier Westchester Toyota Dealership Location in Yonkers, NY.

The Toyota Parts Counter Person is responsible for assisting customers and mechanics in finding and ordering appropriate parts for repairs and upgrades to their vehicles.

Toyota Parts Counter Person Responsibilities

• Responsible for welcoming customers with a warm and sincere greeting
• Ensures excellent service standards and maintains high customer satisfaction
• Assists all customers in selecting required parts in a friendly, professional, and efficient manner, provide price quotes and other information
• Informs customers of companion part requirements and specials to ensure that they are exposed to the full product line
• Notifies parts manager of out-of-stock parts that need immediate attention
• Determine availability, create parts requisition, and submit order as required for non-stock parts.
• Accountable for customer backorder status.
• Ensures that returns parts are properly tagged for organizational efficiency.
• Perpetual inventory is to be conducted daily, weekly or as needed (per Manager)
• NO part is to be left on or around your work area. Parts need to be given proper bin locations physically and in CDK. You will be held accountable for missing parts and inaccurate bin quantities.
• You are responsible and will be held accountable for any unpaid open invoices and open special order requests under your employee number.
• It is your responsibility to receive payment from customers and/or obtains credit authorization. Ensuring all cash, credit, charge, purchase order, invoice and tax-exempt sales are processed in accordance with company policies and are accompanied by required documents.
• Respond in a timely fashion to all parts inquires via email, telephone and ecommerce.
• Incoming phone calls must be answered within 3 rings, missed calls equate to missed sales. Answer phone calls by following set scripts, procedures and document all required information.
• Receives and ships parts in accordance with company policies.
• Deliver parts as requested.
• You are responsible and will be held accountable for your performance results and achieving monthly objectives
• Help maintain department cleanliness and professional appearance.
• Punctuality: adhering to your schedule and allotted break times is essential to department operation.
• Cell phone use, is to be kept to a minimum. Phones are not to be visible to the customer or technicians. We understand that in case of emergency you may need to use your phone, those calls should be attended to away from your station.
• Follows company safety procedures and policies

Toyota Parts Counter Person Qualifications

• Bilingual in English & Spanish
• Previous Toyota Parts experience preferred
• Must be able to work Saturdays
• Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods)
• Individuals employed in this position must be able lift, lower, push all sizes of boxes up to and in excess of 50 lbs
• Individuals employed in this position must have excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
• Individuals employed in this position must have excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
• Individuals employed in this position must demonstrate sufficient computer literacy
• Individual employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

EOE/M/F/D/V

We look forward to receiving your application for our Toyota Parts Counter Person opportunities!