What are the responsibilities and job description for the Customer Call Associate position at Brands Band (M3P)?
Vibrance Branding is looking for individuals to join a fun and energetic team that is passionate about growing our business and offering our clients the highest level of service and support. Apply to become a Call Center Agent today!
What we’re searching for:
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
As a customer call associate, you can expect:
· Monday – Friday work week
· 8-hour shifts
· Standard work hours
· No nights or weekends required
What you will do:
High School Diploma or equivalent.
More education or experience may be preferred.
Strong customer service, active listening, verbal and written communication skills. Professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Vibrance Branding is an Equal Opportunity Employer
· All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
V2 Logistics follows all current Covid-19 State and Federal Guidelines.
Ability to commute/relocate:
- Phoenix, AZ 85016: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
Salary : $21 - $24