IT Manager

Job Description

IT Manager – Ithaca, NY

The IT Manager is primarily responsible for overall delivery of IT services to several locations. The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility.

Key Responsibilities:

• Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
• Understand the business needs and communicate to the business on deliverables by being a member of the site management staff
• Plan, coordinate and manage the IT activities of a site
• Manage the IT budget and request services for IT projects and maintenance for the site. Including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.
• Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
• Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
• Oversee the communication and feedback between the business and IT teams
• Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy
• Support Site Scorecards reviews for sites of responsibility
• Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency
• Builds IT service relationship with customers and site management  Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
• Provide reports on an agreed schedule (or on request), including management and financial performance reports
• Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
• Establishes and implements short and long-term services to customers within reasonable schedules and budgets
• Connects the business to technology
• Communicates and manages the regional, Chargeback, and Allocation model.
• Executes vendor-management - managing suppliers in/and outsourcing contracts
• Drives ITIL framework throughout IT organization including
• Incident/problem management
• Change management
• Service Level management
• Financial management
• Preferred competencies:
• Customer Focus
• Process Management
• Informing
• Drive for Results
• Listening
• Action Oriented
• Priority Setting
• Dealing with Ambiguity
• Problem Solving
• Functional/Technical Skills
• Establish good communication and working relationship with users and other sources of support and assistance such as:
• Plant Management Team and Staff
• Business Application Owners
• Infrastructure Service Teams
• Enterprise Level Service Areas
  
  

What we’re looking for:

• Education /Experience Qualifications
• BA/BS Computer Science or related field
• 10 years working in Information Technology including 5 years of management experience
• Experience with ITIL framework – certification is a plus
• Excellent Program/Project management skills
• Demonstrable experience of working in a Business Relationship management capacity
• Experience working with Automotive Sector/Organizations
  
  

Knowledge:

• ITIL
• Project Management Methodologies/Processes
• Root-Cause Analysis
  
  

Skills and Abilities:

• Strong communications skills needed to interface with high-level customer representatives
• Communication development for IT and Non-IT leadership
• Experienced in business case / ROI development
• Experienced in functional and technical specification design
• Strong priority setting and planning skills
• Ability to publicly represent the company and department with internal and external clients
• Ability to use own judgment and initiative in problem resolution
  
  

Requirements and Qualifications:

• Experience in implementing and executing towards a Service Management Framework in a large organization
• Comfortable presenting technical topics to business associate
• Ability to develop appropriation requests and cost justification for IT projects
• USA based – approx. 20% travel
• On site role
• Proficient in English
  
  

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:

• Medical Insurance
• Dental Insurance
• Vision insurance
• Paid time off
• 401(k)
  
  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States. Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws. Branex Group offers the following benefits: - Medical Insurance - Dental Insurance - Vision insurance - Paid time off - 401(k) This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.