What are the responsibilities and job description for the Desktop Technician position at Bravo Technical Resources?
Job Description
Desktop Technician
Onsite in Dallas, TX
Job Responsibilities
Job Requirements
Onsite in Dallas, TX
Job Responsibilities
- Performs installation, configuration, maintenance, and upgrade activities for PC systems
- Troubleshoots and repair PC system failures or problems
- Participates as technical resource in cross-team troubleshooting efforts
- Participate in the evaluation, selection and installation of new hardware products and operating system versions
- Create knowledgebase articles and ensures that documentation is kept up to date and reflects all changes
- Interacts with the on-site service desk staff to ensure that support services delivered to staff are provided in a timely manner
- Responsible for the efficient operation and management of PC systems
- Performs system/file backup and recovery.
- Incumbent will be responsible for meeting Company's commitment to compliance
Job Requirements
- Associate's degree in Computer Science, Information Technology, or related field; AND 3-5 years of computer or customer support related experience; OR an equivalent combination of education, training, and experience.
- Excellent interpersonal skills
- Experience in maintaining and troubleshooting networks, integrated systems, and desktop hardware
- ITIL certification
- Windows10, Office365, Bomgar, Active Directory, and ServiceNow experience preferred
- Understanding of the web-related terminologies and software such as web applications, web related protocols, service-oriented architectures, and web services
- Ability to work under pressure and in stressful situations
- Ability to communicate and report incidents and issues to the leadership
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