Director of Operations

Job Title: Operations Director

Reports to: CEO

Location: Full-time On Site

 

Mission: to champion the continuous advancement and harmony of Breakthrough Autism

by vigilantly assessing and refining our organizational efficacy. Guided by a humancentered

approach, this position is committed to fostering an environment where every

process and interaction is scrutinized for improvement, weaknesses are transformed into

strengths, and team camaraderie flourishes. By keeping a diligent pulse on each

department, this position effectively ensures our operations run smoothly, drama is

minimized, and collaboration is maximized. Through these endeavors, our clinic will not

only set the standard for excellence in ABA services within our community but also create

a nurturing and supportive space where clients and staff alike can thrive.

 

Job Summary: the Operations Director of our ABA Clinic is responsible for overseeing and

managing all aspects of clinic operations to ensure the delivery of high-quality services to

our clients and their families. This role involves supervising staff, coordinating

administrative tasks, implementing policies and procedures, and maintaining compliance

with regulatory requirements.
 

Leadership and Supervision:

• Provide leadership, direction, and supervision to clinic staff, including behavior technicians, administrative personnel, and other support staff.
• Conduct regular performance evaluations, provide feedback, and support professional development opportunities for staff members.

Administrative Management:

• Oversee day-to-day administrative functions, including scheduling, billing, accounts payable, programs, HR, IT, communication, and client intake processes.
• Develop and implement efficient systems and procedures to streamline clinic operations and improve workflow.

Quality Assurance:

• Ensure adherence to clinical protocols and standards of care to maintain highquality service delivery.
• Monitor and evaluate the effectiveness of clinical programs and services, implementing improvements as needed.

Compliance and Regulatory Oversight:

• Stay abreast of relevant laws, regulations, and accreditation standards related to ABA services.
• Ensure compliance with all applicable regulatory requirements, including documentation, licensure, and certification.
• Identify potential risks and liabilities related to clinic operations and implement risk mitigation strategies.
• Ensure compliance with safety protocols and emergency procedures to protect the wellbeing of clients and staff.
• Ensure adherence to clinical protocols and standards of care to maintain high-quality service delivery.
• Monitor and evaluate the effectiveness of clinical programs and services, implementing improvements as needed.

Financial Management:

• Collaborate with the finance department to develop and manage clinic budgets, forecasts, and financial reports.
• Identify opportunities for cost containment, revenue enhancement, and operational efficiency.
• Aid with strategic planning for annual changes in payor reimbursement rates.

Communication and Collaboration:

• Foster effective communication and collaboration among clinic staff, interdisciplinary teams, clients, and families.
• Serve as a liaison with external stakeholders, including insurance providers, referral sources, and community partners.

Risk Management:

• Identify potential risks and liabilities related to clinic operations and implement risk mitigation strategies.
• Ensure compliance with safety protocols and emergency procedures to protect the well-being of clients and staff.

Cross-Departmental Process Improvement:

• Lead initiatives to assess and improve operational processes across all departments within the clinic.
• Ensuring that workflows and procedures are efficient, effective, and seamlessly integrated.
• Collaborate with department heads to identify areas for improvement, streamline interdepartmental communication, and implement best practices that enhance overall clinic performance and client satisfaction.

Cultural Responsibilities:

• Abide by the culture deck
• Maintain a positive attitude and uphold company values, such as:
  • Integrity: Doing the right thing, even when no one is watching.
  • Communication: open and honest communication, candid and hard conversation happen, but that’s okay. Considerate conversations are expected
  • Kindness: hold kindness and positivity in high regard.
  • Respect: treat one another professionally and with respect.
  • Unity: work together as a team to get better both individually and as a whole.
  • Acknowledge and support decisions made for the greater good

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of the business.
• Ability to resolve complaints and issues while maintaining a professional and calm demeanor.
• Ability to advise, coach and mentor.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Office Suite or similar software.
• Experience with CentralReach is preferred
• Experience with Asana is preferred

Qualifications:

• Bachelor's or Master's degree in business administration, ABA, healthcare management, psychology, or related field.
• Experience working in healthcare administration, preferably in an ABA clinic or similar behavioral health setting.
• Experience with CentralReach is preferred but not required
•  Knowledge of ABA principles and practices, including familiarity with relevant assessment tools and intervention techniques.
• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Contribute to team effort by accomplishing related results as needed.
• Have a “constant improvement” and solution-oriented mindset.
• Perform other related duties, assignments, and projects assigned by Leadership.
• Ability to work effectively in a fast-paced, dynamic environment.
• Understanding of regulatory requirements and quality standards in healthcare.

Physical Requirements:

• Must be able to lift up to 15 pounds at a time.
• Must be able to stand and sit for an extended period of time.

This job description is provided to outline what is expected of the employee in this role during

their employment with Breakthrough Autism and is not construed as an employment contract

or guarantee of continued employment. This job description is not designed to be all-inclusive

of the responsibilities, duties, and activities of the position, this is subject to change.