Job Posting for Community Health Worker at Breakthrough

Job Title: Community Health Worker
FLSA Code: Exempt, Full time
Reports to: Chief Program Officer

BREAKTHROUGH MISSION
Breakthrough partners with those affected by poverty to build connections, develop skills and open doors of opportunity.

POSITION SUMMARY

Wellness West is an initiative operating on Chicago's west side, leveraging an extensive network of community-based partners and medical providers to screen individuals with chronic illnesses for social determinants of health. It offers a comprehensive suite of services to address identified issues. The Wellness West Community Based Organization Community Health Worker (CBO CHW) acts as a liaison between patients, the medical system, and community-based organizations, establishing trusting relationships with program participants. Additionally, the CBO CHW assists in identifying obstacles to accessing quality care, collaborates with individuals to overcome these barriers, offers pertinent referrals, and ensures appropriate follow-up with clients.

ESSENTIAL RESPONSIBILITIES / FUNCTIONS

Complete Health Risk Assessments (HRA) with patients living in target zip codes
Complete monthly CBO follow-ups for qualified candidates
Assist with community resources and scheduling appointments
Educate community members on the importance of engaging in primary care
Educate on disease states
Refer to Medical Home CHWs at nearby Wellness West primary care practices for ongoing follow up and engagement with a primary care provider
Follow up with patients referred to primary care
Accurately document patient information, assessments, and referrals
Help address social determinants of health
Attend ongoing training and learning related to job position and duties
Independently follows agency policy and procedures
Complete any other related tasks and responsibilities as assigned and required
Follows through with commitments including meeting established timelines
Identifies and resolves difficult issues
Performs other duties, as requested or assigned.

Demonstrated Values

Independently follows agency policy and procedures
Complete any other related tasks and responsibilities as assigned and required
Follows through with commitments including meeting established timelines
Identifies and resolves difficult issues
Works effectively with diverse staff, communities and population served

Required Knowledge, Skills and Abilities

Strong computer skills and a working knowledge of Microsoft Office
Ability to demonstrate strong interpersonal skills, professionalism, and problem solving ability.
Promote customer care through all actions and behaviors
Project a professional image to all internal and external customers
Ability to display a warm, supportive attitude toward all people
Ability to demonstrate initiative and follow through, and be comfortable working in a changing environment.
Must possess an accurate and informed understanding of cultural and urban realities, especially as related to poverty, and community development.
Some Knowledge of Chicago’s West Side Communities (resident of a West Side Community preferred)
Demonstrate the ability to collaborate and communicate effectively in a team setting
Punctual, reliable, and willing to learn
Ability to maintain effective and professional relationships with patients and other members of the care team
Strong interpersonal skills, communication skills, and confidence and persistence in seeking out providers’ time to review patient progress
Displays high energy, empathy, and organization skills
Ability to effectively engage patients in a therapeutic relationship, when appropriate, by telephone or face-to-face
Experience with or ability to learn assessment tools and interventions for hypertension, diabetes and mild to moderate depression
Experience working with underserved, transient populations

QUALIFICATIONS

Required Education: CHW certificate, High School Diploma or GED
Required Experience Level: one to three years related professional experience that can be demonstrated to be applicable to the duties listed in the job description

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Work Environment
The typical work environment is in an office in a multi-purpose facility. Noise will be moderate to high depending on activities within the multi-purpose facility.

Physical Demands
While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.

Safety Requirements
Prior to the first day of work, must complete a criminal background and sex offender clearance.

Equipment Used
Employee will generally use general office equipment including but not limited to: general classroom items, telephone, computer, calculator, copier, paper shredder, paper cutter, and filing systems.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or individuals served.
This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by the supervisor.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitude to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

COMPENSATION/BENEFITS
In exchange for the above, we offer competitive wages and benefits including, paid sick time off, 401(k) with match, discounts for children enrolled in Breakthrough Youth Programs and free fitness center membership.

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