What are the responsibilities and job description for the IT Intern position at Brennan Industries?
Position Overview
Looking for a Help desk Intern technician to provide fast and useful technical assistance on Brennan computer systems. You will answer queries on basic technical issues and offer advice to solve them. IT Help desk Intern technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Job Duties
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent
- Determine the best solution based on the issue and details provided by
- Walk the customer through the problem-solving
- Direct unresolved issues to the next level of support
- Provide accurate information on IT products or
- Record events and problems and their resolution in
- Follow-up and update customer status and
- Pass on any feedback or suggestions from customers to the appropriate internal
- Identify and suggest possible improvements to
Knowledge and Skills
- Ability to work in-office 32-40 hours per week during Summer
- Knowledge of Microsoft Office
- Strong decision making and analytical
Brennan Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
