Café Assistant Manager

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Café Assistant Manager, Alpharetta GA

Brewable, located in Alpharetta GA, has an immediate opening for a Café Assistant Manager. This position assists the Café Manager in running an efficient and profitable operation of a Brewable store.

This position is responsible for ensuring that the store meets Café standards in sales, staffing, product quality, visual merchandising, and operations. The assistant manager assists the manager with the goal of providing customers with excellent, quality products and fast, friendly service.

This position enforces all procedures in the absence of the store manager. Assistant managers manage the training of Brewistas and lead Brewistas. This position is expected to have significant product knowledge and demonstrate positive, friendly, and courteous customer service, as well as be able to demonstrate a commitment to Brewable’ s mission, vision, and values.

ABOUT BREWABLE:

Brewable is the first grassroots nonprofit of its kind in North Fulton County dedicated to the employment and enrichment of adults with intellectual and developmental disabilities (IDD). With opportunities to train, learn, and excel in a community café setting, employees, a.k.a. Brewistas gain the necessary skills and confidence to achieve long-term success.

1 “Find your place at Brewable.”
2 “We found our place at Brewable.”
3 “Everyone can find their place at Brewable.”

Brewable began as a spark of an idea in an effort to chip away at the disability unemployment rate. With the dedication of a small group of volunteers, our concept for a community coffeehouse employing adults with intellectual and developmental disabilities began to take shape. In summer 2018, we officially partnered with the City of Alpharetta to establish a café in the lobby of the Alpharetta Community Center. Word spread quickly among local residents and businesses on social media, and Brewable received an outpouring of support from the community. Unsurprisingly, our neighbors resonated with the following quote we shared from Mister Rogers:

“We live in a world in which we need to share responsibility. It’s easy to say ‘It’s not my child, not my community, not my world, not my problem.’ Then there are those who see the need and respond. I consider those people my heroes.” — Fred Rogers

On September 6, 2019, we held our official grand opening and our Brewistas were overjoyed to serve their first cup of coffee.

The job description for this position follows:

ESSENTIAL DUTIES:

• Assists store manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs.
• Partners with the store manager in creating sales volume growth and creating a positive customer experience.
• Assists store manager in planning and executing sales promotions and maintaining a positive community image.
• Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store.
• Performs opening and closing duties.
• Delegates duties, as necessary, to shift supervisors and baristas.
• Ensures that the store, backroom, and equipment are maintained in a safe and clean manner.
• Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained.
• Assists store manager in developing a weekly schedule and considers any fluctuations in sales due to holidays or local events.
• Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits, and safe procedures.
• Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available.
• Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events.
• Reports employee accidents and potential safety hazards to the store manager; completes appropriate paperwork and recommends a proper course of action.
• Ensures that all Brewistas provide customers with efficient and friendly, superior service on a consistent basis.
• Consistently monitors, coaches, and encourages Brewistas to meet Brewable’ s service standards.
• Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise, and equipment.
• Responds proactively to prevent and resolve customer service situations.
• Ensures that all team members are informed on products and services, by developing an understanding of our various types of coffee, tea, and food products.
• Consistently maintains the highest quality product standards.
• Follows all Brewable drink recipes and procedures.
• Prepares all drinks and ensures that all Brewistas prepare drinks according to Brewable drink recipe standard operating procedures.
• Tastes drink and food products on a per shift basis for quality assurance.
• Executes effective recruiting programs with the Human Resources Consultant to ensure high team member retention.
• Counsels Brewistas, facilitates team member training efforts, conducts regular performance reviews, as necessary.
• Assists in the training of new employees.
• Motivates staff to maintain quality and consistent product.

PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum high school diploma or equivalent, required.
• Minimum one year retail experience, preferably with a specialty coffee store, preferred.
• Experience working with individuals with disabilities, preferred.
• Assistant management in a specialty store or food establishment preferred.
• Register and cash handling experience.
• Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Well-organized, detail-oriented and able to multi-task.
• Must have effective problem solving/decision making abilities.
• Must be patient, understanding, and tolerant of different personalities and behaviors.
• Excellent verbal English communication and customer service skills with ability to communicate and interact with people of all levels.
• Ability to thrive in a fast-paced environment and is open to change.
• Ability to handle confidential information in a sensitive manner.
• Ability to adapt to new situations quickly.

PHYSICAL AND MENTAL REQUIREMENTS:

• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects.
• Regularly required to handle food, hot beverages, and work with sharp objects.
• Must have excellent verbal and written English communication skills.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Brewable reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Physical Setting:

• Coffee shop

Schedule:

• Day shift
• Weekend availability

Work Location: One location