Communication Supervisor
Job Posting for Communication Supervisor at Brewster/EasCare Ambulance
PRIMARY FUNCTION
Under the supervision of Communication Center Manager, supports operational and logistical activities associated with patient transportation services. Transportation services to include Chair Car, Basic Life Support, Advance Life Support, and Emergency 911 services.
- Monitor and evaluate all emergency and non-emergency calls answered and dispatched.
- Ensure that all communication staff are using professional etiquette while performing
- Provide effective supervision and support to all communication staff members.
- Coordination of organizations vehicle utilization insuring timely scheduled and emergency
special events)
- Identify breakdown of communication equipment and expedite repair or replacement
- Document all identified customer complaints, corrective action and follow up working
- Complete end of shift report via Basecamp identifying shift activity, lost calls and unusual occurrences.
- Assist communications manager/CQI with call center staff performance training, evaluation
- Following standard operating procedures notify management team via email/text blast of
- events, incidents, accidents, employee injuries, stat and unusual occurrences.
- Support coverage during staff breaks and emergency call center occurrences
- Review all morning calls and ensure calls received after scheduling department has left have proper coverage and adjust schedule as necessary.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Minimum of High School Education
Minimum of 3 years EMS Call Center experience
Proficient in Microsoft Software
Must be able to read, speak and write English
Valid Massachusetts Driver license
CPR Certification
EMD Certification
ADDITIONAL NOTES
May be subject to criminal background check
May be subject to pre-employment drug screening
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