What are the responsibilities and job description for the Support - Dynamics CRM position at Brickred?
Responsibilities
· On-going engagement with customers regarding Support issues.
· Troubleshoot, resolve and escalate requests to the appropriate area when necessary, ensuring good transfer of ownership.
· Deliver excellent customer service standards by responding to cases promptly and efficiently.
· Work to achieve SLA targets per customer and deliver on the Support Team’s KPIs.
· Adherence to standard tools, processes, and practices as defined.
· Develop and maintain a close working relationship with Engineering Products teams to ensure optimal performance of the support team.
Essential Experience
· Degree in Computer Science, IT or equivalent qualification.
· 1 year(s) experience in software development.
Desired Experience
· Experience with creating Dynamics CRM components such as forms, views, dashboards, workflows etc.
· Troubleshooting and investigation of complex Dynamics CRM issue
· Knowledge of Dynamics CRM administration including creating system users and assigning security roles.
· Microsoft certifications e.g. MCTS / MCPD / MCAD / MCSD .Net.
· 1 year(s) experience with MS .Net language (C# or VB.Net).
· Experience developing and deploying desktop, web, enterprise & n-tier applications.
Skills/ Behavioral Competencies
· Demonstrated ability to quickly grasp and evaluate new systems/products.
· Excellent analytical and problem-solving skills.
· Excellent communication skills.
· Results focused; competitive drive and ability to work under pressure
· Ability to prioritise and multi-task within the role.