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Service Manager

Bridgestone Retail Operations
Jackson, MI Full Time
POSTED ON 4/15/2024
Position Summary
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

Responsibilities:
  • Customer service
  • Drive store Sales & promotions
  • Build Customer Satisfaction & Loyalty
  • Creating Results for Teammates, Customers and the Company
  • Understand alternative tire sourcing and competitors
  • Payroll, budgets and store goals
  • Responsible for record keeping and relevant financial information
  • Manage, schedule and assign staff according to their skill level
  • Attend paid training to stay up-to-date with new developments in the automotive service industry
  • Follow up with customers to obtain feedback and ensure they are satisfied with received
  • Other duties as assigned

Minimum Qualifications:
  • High School Diploma or equivalent
  • Demonstrated success in retail sales management
  • Problem solving as it relates to customer complaints
  • Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
  • Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
  • Teammate and customer communication skills
  • Negotiation and conflict resolution skills
  • Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
  • Must have completed all current and required BSRO store education courses & modules required for this position

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Salary.com Estimation for Service Manager in Jackson, MI
$76,115 to $113,261
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