Engagement Specialist - Community Behavioral Health Center

Weekdays, 1st shift! No nights or weekends! 

General Description:

The CBHC Engagement Specialist (ES) will engage one on one with individuals enrolled in CBHC and support delivery of treatment for individuals enrolled in CBHC.

Essential Job Functions:

• Complete outreach to  individuals enrolled in CBHC
• Utilize all outreach processes such as phone calls, emails, sending out appointment cards, and utilize EHR systems to locate individuals.
• Document in Ehana, all attempts at outreach to individuals.
• Collaborate with care team.
• Maintain integrity of  administrative processes to facilitate efficient and effective workflow(s) with the care team
• In collaboration with CBHC team, identify cultural and linguistic needs and preferences and deliver person-centered care based on those needs.

Other Responsibilities:

• Support and maintain the principles and policies of the agency and CBHC Program.
• Attend meetings as scheduled or requested.
• Flexibly to respond to program scheduling needs
• Communicate a sense of hopefulness and respect for enrollee rights and for colleagues
• Represent the agency in a professional manner in all community contacts
• Demonstrate a commitment to the agency’s mission and values.
• Driver’s license checks (RMV).
• Criminal Offender Record Information Check (CORI).
• Attend and complete trainings as required.

Qualifications:

• BA/BS degree in related Human Services field required.
• One year experience in community-based behavioral health support programs preferred.
• One year experience with accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred
• One year experience providing person-centered assessments and care planning to adults with mental illness and substance use disorders preferred
• One year experience with assessment tools and treatment planning preferred
• knowledge of electronic records technology and Microsoft office applications including Excel, Word, Outlook and PowerPoint, trouble-shooting electronic applications.

Skills:

• Strong communication skills (both verbal and written) and the ability to effectively communicate with businesses, co-workers and individuals with different cultural and educational experiences.
• Ability to represent the agency in a professional manner
• Organized, self directed and able to work with minimal supervision
• Ability to act effectively in making and communicating decisions.
• Positive, collaborative attitude particularly with regard to cross discipline and fluid participation in team roles

 Working Conditions:

• Works in office; frequent community access to best meet the needs of enrollees

 Physical Conditions:

• Manual and visual dexterity; correctable
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions

Salary : $30,300 - $38,300