FMLA Program Coordinator BWH OBGYN

The federal medical leave act (FMLA) Obstetrics Program Coordinator is a new role that will be primarily responsible for patients' pregnancy medical leave paperwork for our three Obstetrics divisions (Amb OB, MFM/CFM, and BOGG) in the department. The FMLA Program Coordinator is also responsible for collecting, processing, and collaboration with clinical team on assisting patients and their spouses on leave paperwork. The FMLA Program Coordinator will be responsible for creating innovative workflow alongside the state and our clinical teams to optimize and standardize the process.

He/ She reports to the Practice Manager (s) and is under the general direction of the Ambulatory Administrative Director and Medical Director(s). In Accordance with all BWH established policies and procedures, the Program Coordinator will communicate respectfully and professionally with all patients in the ambulatory practices.
Coordinates with clinical team to obtain correct leave paperwork from the patients and spouses for medical, maternity & paternity leaves. Program Coordinator assess each request, utilizes Epic medical record alongside clinical team to fill out the paperwork correctly. Program Coordinator works with patients to return paperwork in a timely manner. Program Coordinator reconciles any discrepancies or requests from patients or spouse's workplace or the state. Program Coordinator will be responsible for creating a systematic process to effectively complete leave paperwork in a standardized and timely manner. Program Coordinator will establish collaborative relationships with our clinical teams, other department leave coordinators, and the state.
CUSTOMER SERVICE
Scheduling, including insurance authorizations and payment collection. Processes referrals as appropriate, which may require interaction with the referring physicians' offices, insurance, patient access services, and managed care personnel. Obtains referrals for patient appointments not acquired by the Patient Service Center and processes payment for self-pay patients. Provides information to patients to ensure a smooth transition from referral call to registration to billing/ financial counseling. Serves as an administrative role model to ensure that all patient experiences are optimal given our current resources. Reviews and modifies all patient information and educational materials, brochures, display boards, packets, and websites regularly and as needed. Identifies system and/or organizational barriers to patient care and recommends strategies to improve access. Develops and leads projects aimed at improving the leave experience and patient satisfaction Maintains hospital customer service standards with particular attention to teamwork and patient-staff interactions. Operates independently within established guidelines for the majority of duties. All other duties as assigned.
OPERATIONS:
Develops and maintains systems for leave paperwork and measures of productivity, efficiency, and quality of patient care. Contributes to the development and maintenance of unit-based policies and procedures related to the quality and efficiency of practice operations.
QUALITY:
Collaborates with Practice Manager(s) to create, implement, and evaluate projects and systems for enhancing practice operations.
OTHER DUTIES:
Participates on Hospital or Partner's Healthcare System teams as appropriate. Performs other duties as assigned.

Qualifications
QUALIFICATIONS:

• Bachelor's Degree Preferred
• 1 to 2 years of healthcare or customer service-related experience
• Fluent in English and Spanish Preferred
• Strong analytical, organizational, interpersonal, and demonstrated customer service skills required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Excellent interpersonal and telephone skills - verbal and written
• Knowledge of medical terminology; OB/GYN preferred
• Computer skills including outlook, word, excel (previous experience in Epic a plus)
• Excellent organizational, prioritization and thinking skills required
• Strong interpersonal skills required due to sensitive nature of the work. Must be comfortable to speak with patients about potential obstetrical risk and outcomes.
• Ability to think independently and multitask.
• Must be able to work collaboratively with both the administrative, nursing and attending staff.
• Strong analytical skills

EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.