Facilities Operations Manager - 134233

Staff and Administrative

Why work at BYU?

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the university's mission : "To assist individuals in their quest for perfection and eternal life ."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth all situated within a beautiful and historic campus make it hard to imagine a more inspiring place to work.

Service Desk Supervisor

Student Wellness assists students and employees in pursuing their best self through recreation. In this role you'll oversee a student team that provides high-quality customer service, problem resolves, and interacts with all types of on-campus users at our main service desk. This is a great opportunity to learn staff management, BYU software, policies, procedures, and wellness in a vibrant environment where discipleship, student focus, and belonging are valued. Join a fun professional team that supports recreation activities and encourages wellness.

What you'll do in this position:

• Coordinate all Student Wellness Service Desk functions
• Work afternoon/evenings between 2:00 pm - 10:00 pm Monday-Saturday
• Hire, train, and schedule student staff in customer service, policies, department programs, facilities and software
• Manage transactional software and access control programs
• Administer locker room renewals, access, agreements and clean-outs
  
  
  

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU
• High School diploma
• Experience supervising staff or programs in an office/recreation environment
  
  
  

Preferred

• Bachelor's Degree in any field
• 2 years of customer service experience in recreation, or retail
• Experience with BYU systems, processes, and procedures
• Proven successful experience handling multiple projects and deadlines
• Strong customer service skills
• Excellent communication skills
• Teamwork
• Supervisory experience
  
  
  

What we offer in return:

This position comes with fantastic benefits , including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Access to the library
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  
  

Employee Class: 3/4 Time (28 hour)

Work Location: Provo Campus

Environment: General office or other equivalently good environment

Physical Exam Required: N

Desired Start Date: As soon as possible

Job Close Date: 10/10/2024

Pay Level: 50

Approximate Starting Salary: $23.75 - $31.00/hour

Documents Required at time of Application:

Required: Letter of Recommendation 1, Resume

Optional: Cover Letter

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!