Client Support Specialist - remote

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

What You Can Expect

The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. You will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.

We Will Count on You to:

• Deliver legendary Client Support via phone, email and chat support to drive client retention.
• Answer incoming client requests in a fast-paced environment.
• Identify and resolve non-routine technical problems for specific product suite by establishing trouble shooting procedures to meet daily support requirements.

What’s in it for You:

• A culture of collaboration and valued partnership throughout business.
• Competitive pay and benefits package: medical, dental, vision, life insurance, generous 401k match and contribution.
• Flexible PTO, paid holidays, and global recharge days

What You Need to Have:

• Bachelor’s degree or 2 years of customer service experience.
• Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
• High energy and enthusiasm.
• Strong work ethic and personal integrity.
• A “client first” mentality and willingness to go above and beyond to exceed customer expectations.
• Works well in a team environment and interacts well with all levels of the organization.
• Proven ability to develop and maintain strong client relationships.
• Initiative for self-development and exhibits patience in learning new processes.
• Excellent written, oral and listening communication skills.
• Ability to think analytically to identify issues as well as solutions to problems.
• Ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management.
• Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

The Brightly culture
We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities