Lead Coordinator of Aide Services

TOP WORKPLACE OF 2023

Brighton Hospice offers a different work environment in healthcare with several benefits. Flexible schedule options, decompression time while traveling to your next patient, the ability to spend more one-on-one time with your patients AND MORE!

As the Lead Coordinator of Aide Services, you will have the opportunity to assist the site’s Coordinator of Aide Services and Certified Nursing Assistant (CNA) / Hospice Aide teams to ensure Brighton fulfills its mission of providing the best physical, emotional, and spiritual care for patients and patient families.

On an average day, you will

• Regularly meet with, inform, and confer with the Vice President of Aide Services, Regional Directors of Aide Services, and site-level Coordinators of Aide Services as needed to successfully oversee the Mentor program, support site-level Coordinators in their responsibilities (e.g., help train new CNAs, cover Coordinators’ vacations, support hiring needs, participate in weekend on-call CNA leadership coverage)
• Provide ongoing mentoring and support to Coordinator(s) of Aide Services and CNAs via regular meetings to provide coaching, relay status updates, refine clinical protocols, discuss issues and victories, and monitor key performance indicators
• Stay personally informed about improvements, updates, and changes in the field of hospice care, other clinical services, and the general hospice industry; Share information via meetings and in-service training with appropriate team members discussing issues, concerns, victories, and key performance indicators (e.g., KPI’s: caseloads, training, culture skills pass off, on-site evaluations with CAS and DCS)
• Maintain alignment of Coordinator and CNA training tools and resources (e.g., Aide Manual), partnering with Communications Specialists to revise and design when needed
• Supporting new coordinators with training questions or helping as backup when Regional Directors or site-level Coordinators are not available
• Support Home Team Leadership in developing, implementing, and evaluating performance measures to ensure Mentor Program and CNA performance (e.g., measuring skills aligned with Brighton Standard of Care) are functioning in a way supporting Brighton’s mission of providing team members personal and professional growth opportunities and ensuring the best care for our patients and their families
• Support site-level Coordinators of Aide Services and work with Talent Acquisition Partners to recruit and hire compassionate and skilled Aide Coordinators and CNA team members to ensure staffing sufficient to meet patient census levels and Brighton growth objectives via the following:
• Requisition job postings; Determine needs of sponsored really postings
• Manage candidate workflow
• Screen and interview candidates as needed in areas where additional recruitment support is needed (e.g., conduct first screening interviews and then forward to site-level Coordinators)
• Back up site-level Coordinators of Aide Services and Mentors in onboarding and training, support new hire checklists and document upload in Paycom when needed, and conduct regular audits of CNA information in Paycom HRIS system (e.g., onsite skills pass-offs, expiring licenses, mileage, competencies, providing more focused support in newer locations)
• Assuring confidentiality of all patients, physicians, staff, and proprietary information
• Partnering with Quality Assurance to ensure clinical documentation (e.g., Devero charting) is accurate and timely for billing; Complete regular and ad-hoc audits of Coordinator and CNA observations, findings, and services for patient visits

WHY Brighton Hospice

• We are thrilled to announce that Brighton Hospice has been recognized with FOUR national Top Workplace awards
• We were recognized for leadership, innovation, value, and work-life flexibility
• We pride ourselves on hiring the most compassionate, skilled professionals and investing in our team members
• Great culture and team atmosphere
• Decompression time
• Benefits available to all full-time team members
• Generous PTO accruals
• Paid holidays
• Monthly bonus potential
• Mileage reimbursement
• Affordable health insurance (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with generous company match

Desired Skills/Qualifications

• Are passionate about providing the best possible care to patients and their families
• Excited at the idea of doing work that makes a difference, while enjoying the perks of a great work/life balance
• Have at least 2 years of Hospice work experience and are currently licensed to work as a CNA
• Have experience in patient visit documentation and record-keeping
• Love being the go-to person in the organization
• A desire to take the next big step in your career

WE WANT YOU ON OUR TEAM APPLY TODAY!

For additional questions or support don't hesitate to get in touch with our Home Team location at (801) 996-3217

Brighton Hospice is an Equal Employment Opportunity (EEO) employer and participates in E-Verify.