Client Service Operations Associate

Are you ready to make a positive impact on clients, colleagues, and the global community? Do you value commitment, curiosity, continuous growth, compassion, community, and collaboration?

Join us at Brighton Jones; our purpose is to make the world a better place through our clients living richer lives. We are the largest RIA in the Pacific Northwest, headquartered in Seattle, with offices nationwide. From the very start, we have been an award-winning organization, from countless Best Places to Work awards — including Seattle Business Magazine's Best Companies to Work for 15 years in a row — to national and regional Community Impact awards, we pride ourselves in our culture and giving back to our community. We are industry leaders and pioneers in financial wellbeing with a focus on helping our clients align their wealth, passions, and purpose so they can pursue a happier, healthier, and more fulfilling life.

Our team-based, client-centric approach has fueled our growth over the last 20 years, and we’re now 250 teammates strong and growing, serving more than 4,000 clients, and advising on over $19 billion in assets. Every teammate has a path to ownership in the firm. We're looking for driven individuals who bring a "How can I help?" attitude to their work and are passionate about contributing to and celebrating the success of both clients and colleagues. Join our #OneTeam and be part of an industry leader committed to creating an incredible culture where every teammate can thrive.

The role of the Client Service Operations Associate is to provide tactical leverage to all members of the Client Service Operations and Experience teams, in support of all business segments and specialty areas (PCFO, Tax, Open Plan, IAM, 2030 Law, Real Estate, BJIP, Philanthropy, etc.). 

Take our Values in Action Self-Assessment to see how our values align!

• Support day-to-day Client Service operations for the firm
• Assist in the resolution of operational inquiries; identify, diagnose, and solve
• Document processes to support operational efficiency, consistency, and accuracy
• Create and maintain key client service reference information, directories, and support materials
• Collaborate with teams to increase operational knowledge, and promote data integrity
• Attend and provide tactical support in service team monthly role meetings
• Document and track progress on CS Operations projects, enhancements, and solutions 

• Responsible for timely custodial updates and alerts; communicate required updates and actions to the team,
• Assist Client Service Operations Management and service teams with issues that require special attention, exception processing, or service escalation
• Assist Compliance with CS reporting and data collection needed to satisfy regulatory audits (SEC, custody, etc.)

• For new team members, administer user accounts for CS specific technology such as Wealthscape (Fidelity), Tamarac, my529, and By All Accounts (BAA); provide access and manage entitlements
• Assist with training on Client Service Operations functions for new client service hires

• Provide CS Operations management with data and analysis to facilitate decision-making
• Monitor and analyze team member client workload and activity volumes; make suggestions for improvement and ongoing systems maintenance
• Assist pods with larger-scale team member transitions re-assignments and workload distribution
• Provide teams with reports and dashboards to track and audit key activities

• Manage short and long-term Client Service projects that support firm objectives and key results
• Organize resources, identify issues, establish goals and deadlines, assign responsibilities, and create tools for managing and tracking progress

• Bachelor’s Degree preferred
• 2 years of experience in financial services, either as a service team member or in a Client Service Operations role
• Strong Excel spreadsheet skills, including pivot tables and advanced functions
• Salesforce reporting and dashboard experience recommended
• Ability to communicate effectively across a broad spectrum of roles and departments
• Strong organizational skills
• This role is an in-office, full-time, and exempt position. We are a work from office culture with lots of flexibility.

• Pay: $66,000 - $85,000 per year

• Benefits: Our benefits package includes, but is not limited to, health care benefits (medical/dental/vision), retirement benefits, paid time off (PTO), holiday flex-days, summer flex-days, company-paid holidays, parental leave, transportation benefits, unlimited volunteer time off, professional, and personal wellbeing stipend, and other fringe benefits.

Our Company

Our #OneTeam feels a sense of connection, pride, and ownership with our mission, vision, values, and objectives. We are committed to building a business where 100% of our team members genuinely love where they work and are supported by their colleagues. We do this through building authentic relationships with one another, supporting each other to continuously learn and grow, working hard while having lots of fun, and giving back to our community.

We are a team founded on equity and respect, and we’re on a mission to help our clients, teammates, and global community thrive. Brighton Jones is committed to building a team comprised of diverse backgrounds, ideas, and experiences. We actively foster a compassionate and inclusive culture, one in which all members of the greater Brighton Jones family feel safe to express their unique identities and empowered to reach their full potential.

To the right individual, we offer very competitive compensation, benefits package, and rewarding career opportunities. If you’ve been reading this job description thinking to yourself, this is the place for me, include in your cover letter why you’re excited to join our growing #OneTeam and be sure to describe how the opportunity aligns with your career objectives.

Brighton Jones provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or caste. In addition to federal law requirements, Brighton Jones complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What to expect in the hiring process

 1. Values in Action Self-Assessment - at Brighton Jones we don’t just talk about our values, we live by them! We’ve operationalized our values into behaviors and part of the application process includes completing a brief self-assessment on our Values in Action.

2. Initial Interview - this 30-min chat with a recruiter or hiring manager gives us a chance to learn about your background and goals and share more about the role and company.

 3. Role Alignment - next you’ll meet with the hiring manager and a peer (virtual or in-person) to dive deeper into the role, responsibilities, and your transferrable experiences.

 4. Full Loop - you’ll meet the team in two, back-to-back interviews with team members you’re likely to work with. During these conversations, we’ll be listening for examples of your technical skills as well as how core values show up in your experience. There may also be a writing sample, role play, hiring, or technical assessment depending on the position.

 5. Personal Reference Calls - in this final step in the hiring process, you will be asked to arrange 1-2 personal reference calls with past managers of our choosing.

 6. What’s Next - interviewing is time consuming and stressful, and we appreciate you taking the time to get to know us. Whatever the final decision, we’ll let you know our decision as quickly as we can. If this role isn’t a good fit, we invite you to stay connected and apply again.