Director of Outreach

Serving People, Saving Lives!

BrightView was founded to give the people in our communities two things: help and hope. If you want to do the same, we would love for you to join our dynamic, rapidly growing organization and help us make a difference in hundreds of lives every single day.

The Outreach Director is responsible for leading and managing a team of Community Outreach Managers within a specified area, ensuring profitable growth in revenue through planning, execution and sales management of a supportive team. This individual will be dedicated to growing the company’s community presence through hands-on outreach management, focused referral generation and strategic brand building initiatives.

Candidate Profile:
The successful candidate must be professional, collaborative and assertive and have working knowledge of the business aspects of the outpatient addiction medicine and behavioral health industry. The ability to communicate and influence others through collaboration and education is essential. The individual for this position must have demonstrated prior sales or outreach management experience in healthcare services. This position requires an experienced leader and creative thinker with outstanding interpersonal and communication skills and demonstrated team success.

Responsibilities:
Collaborating with senior management to establish and execute community engagement strategy and sales goal for the assigned territory
Managing a highly successful Outreach (sales) team in order to drive census, maximize revenue and meet or exceed department and corporate related goals
Assisting in recruiting/hiring, onboarding and training of support/COM staff within region
Improving Brightview’s market position by understanding the competitive landscape, identifying new business opportunities, and building upon key stakeholder relationships
Strategic data management and review – providing direction and support to site-based Outreach Managers
Consistent achievement of weekly, monthly and quarterly outreach metrics

Job Duties:
Understand the Mission of Brightview and ensure alignment of regional based activity
Assist in strategic planning/department goal setting and regional objectives
Provide hands-on direction and support to site-based Outreach Managers in developing key accounts, presentations and achieving target growth objectives
Forecast and evaluate annual, quarterly and monthly goals, analyze data to report on outcomes
Utilize available tools/platforms to continually monitor/track KPI’s and trends
Establish clear expectations for communication and activity objectives with COMs
Conduct regional sales meetings and continued education programs
Hold frequent performance reviews with team to provide constructive feedback
Manage and supervise team to make sure they are on track to achieve objectives
Lead, motivate and inspire performance beyond expectations, celebrate achievements
Train new hires on company processes and procedures
Assist in new market development and evaluation
Assist COM’s in developing appropriate market coverage and strategy
Understand the competitive landscape
Keep abreast of industry developments and applications at regional level
Attend key presentations and industry trade shows/events as needed

Preferred Qualifications:
Bachelor’s degree in business, marketing or related field preferred
3 years sales or marketing experience
Ability to manage multiple accounts effectively
Leadership and proven management skills
Ability to perform in a fast-paced environment of rapid growth and change
Data analytics/sales forecasting experience
Excellent communication skills, professionalism and integrity
Comfortable with some travel
Results driven, proactive individual