What are the responsibilities and job description for the Surge Support position at Briljent?
We are seeking a Surge (Processing) Support Caseworker to join our team, focusing on our integrated eligibility systems project. This role involves working closely with state governmental agencies to ensure efficient processing of public benefits applications through the implementation of an integrated eligibility system (IES). The ideal candidate will have previous experience in eligibility determination for programs such as Medicaid, SNAP, or TANF, and possess strong technical acumen to support technology adoption projects.
Duties:
- Evaluate and enter applicant data into the integrated eligibility system, ensuring accuracy and compliance with program guidelines.
- Compute benefits based on eligibility determinations and program regulations.
- Utilize fact-finding techniques to gather and assess applicant information, ensuring comprehensive evaluation for benefit eligibility.
- Interpret and apply detailed federal and state regulations, policies, and procedures related to public benefits programs.
- Perform basic arithmetic functions to calculate benefit amounts and income thresholds accurately.
- Manage time efficiently to meet processing deadlines and maintain productivity standards.
Requirements
- Previous experience as an eligibility specialist with state governmental agencies, preferably in Medicaid, SNAP, or TANF programs.
- Experience in technology adoption projects, particularly with integrated eligibility systems or similar software implementations.
- Proven ability to provide field support or training related to eligibility determination processes.
- Strong interpersonal skills with a professional demeanor, capable of collaborating effectively with team members and stakeholders.
- Ability to work independently and effectively in a remote/work-from-home setting, demonstrating adaptability and resilience.
- Humility, grit, and flexibility in handling dynamic work environments and evolving project requirements.
Physical Requirements & Environmental Conditions
These physical demands must be met by an employee to successfully perform the essential functions of this job. Employee is regularly required to communicate, remain in a stationary position, and utilize technology tools such as a laptop computer for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability
