What are the responsibilities and job description for the Customer relationship position at Brinks Home?
Description
Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strivefor the highest standards for our customerswhile fostering a positive work environment for our employees.We create aculturethatfosters innovation, celebrates creativity, and encourages authenticity.
Join us and be part of a collaborative team that is relentless inourpursuit of security for life.
PositionOverview :
Are you passionate about helping others and solving problems? As a Customer Success Specialist at Brinks Home, you'll be at the forefront of delivering exceptional service to our customers.
You'll handle a variety of customer issues, including billing disputes, technical problems, small collections, and contract inquiries.
Additionally, you'll assist customers with basic troubleshooting for our alarm systems and their components.
At Brinks Home, we are committed to your continuous growth and development. You'll start by mastering the essentials of handling billing and account updates, as well as troubleshooting our alarm systems.
You will then begin your journey into our Customer Relationship training, that teaches you additional levels negotiating and handling customers concerns.
link below to view the career growth options!
KeyResponsibilities :
- Handle inbound calls from subscribers.
- Resolve customer issues and complaints while increasing customer loyalty and satisfaction by identifying the problem, researchinganswers,and guiding the customer step-by-step through corrective measures for a mutually beneficial one-call resolution
- Ability to assess the customer’s needs through probing to uncover their pain’, building rapport, and negotiating
- Professionally manages difficult or emotional customer situations, responds promptly to customerneedsand responds to requests for service and assistance.
- Provide basic alarm system troubleshooting and assistance installing new devices or other alarm components
- Professionally manage and maneuver complex customer situationswith an emphasis on customer satisfaction and customer retention
- Follow-up with alarm service technicians regarding job tickets. Able to open, close and reassign jobs asneed
- Drive revenue through negotiating and providing recommendations on upgrades to the customer’s current home security alarm and highlighting advances in home automation
- Meet or exceed retention targets as set forth by the department and the company
- Always maintain a positive and professional attitude
Requirements :
- At least 1 year of proven work experience intechnicalsupportor similar role
- Strong negotiation skills
- Ability to adapt to changing priorities
- Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
- Two years ofcall center experiencepreferred
- Demonstrate the ability to think and respond quickly on their feet
- Proficientproblem solving and communicationskills
- Excellent computer skills
- Minimum typing skills of 30WPM
- Ability to remain composed when handling escalated customer issues
Benefits :
- Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program : Medical, Dental,Vision, 401(k)withEmployerMatch, Paid Time Off & Paid Holidays,HSA / FSA,Life& AD&DInsurance,Disability Coverage, Maternity / Parental Leave, Mental & Physical Health Benefits,Employee Resource Groups,Volunteer Hours, Discounted Equipment & Monitoring,Employee Referral Program, andContinuing Education
- To learn more about our company culture andcareer opportunities, please visit ourand.
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
equalopportunityemployer #veteranfriendly
Last updated : 2024-08-22
