Produce - Chop Shop Shift Supervisor

Bristol Farms / Lazy Acres Natural Market Job Description   Job Title:                     Produce Chop Shop Shift Supervisor Department:              Produce Reports To:                 Produce Manager FLSA Status:                Nonexempt Summary This is a management-in-training position. The employee will have or be willing to learn how to have the necessary confidence, commitment, and motivation to move their staff and themselves towards success.  Key personality and character traits needed to accomplish this are:  patience, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, and a coach.  Since this is a customer-service oriented and teacher position, the Produce Chop Shop Shift Supervisor must be even tempered and possess excellent people skills.  Due to Bristol Farms Lazy Acres goals and structure, the Produce Shift Supervisor should also be open to growth and expansion.   In addition, the Produce Chop Shop Shift Supervisor must have excellent communication skills, use good judgment during unexpected situations to create a win-win situation for all parties involved, be dependable and willing to work extra hours to get the job done and be creative in merchandising and selling. Essential Duties and Responsibilities This is a customer service driven position.  The Produce Chop Shop Shift Supervisor must have the willingness, necessary confidence, commitment, and motivation to serve customers and Bristol Farms Lazy Acres.  He or she also is responsible for stocking and maintaining the produce department by performing the duties listed below: (other duties may be assigned):   Stocks shelves in the produce department Washes, cuts, peels, wraps, and prepares fruit for stocking. At times may bag or wrap purchases for customers. Stamps, marks, or tags price on merchandise. Sets up displays and stocks shelves, coolers, counter, bins, tables, or containers, with new merchandise Answers customer questions and meets the needs of the customer at all times by providing information about various types of produce.  Also provides information about cooking produce items and/or products. Ability to know the various types of produce, where they come from, how they grow, how they are prepared, and their life span. Ability to understand and use scales. Builds business by maintaining excellent customer service and creating repeat business. Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business. Follows safety work standards and reports any safety hazards to supervisors and/or Store Director. Follows company handbook at all times, especially on service standards and appearance. At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness.   Customer Service Skills (15 Second Service policy) All Produce Chop Shop Shift Supervisor are required to acknowledge and/or greet customers within the first 15 seconds of the customer’s arrival.  Customers are to be greeted and/or acknowledged while waiting at a counter, or as they are passed on the sales floor.  The “Seven Points to Extraordinary Service” are to be fully executed by Produce Clerks at all times.     Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write routine simple correspondence.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.   Reasoning Ability Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.   Knowledge Of English This is a customer service driven position.  The candidate must have the ability to speak, read and understand English.   Physical Demands While performing the duties of this job,Produce Chop Shop Shift Supervisoris regularly required to stand; walk; use hands; talk to hear; and taste or smell.  He or she frequently is required to reach with hands and arms.  The individual is occasionally required to stoop, kneel, crouch, or crawl and frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.   Work Environment The noise level in the work environment is usually moderate.