Associate Director, Customer & Market Insights Compliance & Operations Excellence

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

As the Compliance & Operations lead for the Customer & Market Insights organization, this position will serve as the subject matter expert for market research overall compliance and GDPR requirements (EphMRA Code of Conduct).  Working in collaboration with the VP, Customer & Market Insights and relevant matrix stakeholders in Pharmacovigilance, Law & Compliance, Strategic Corporate Transactions, Procurement, Data Privacy Office, Transparency, IT, Global Quality/Corporate Audit colleagues, this role leads efforts to ensure that research supplier management and the protection of confidential agreements are compliant, as related to managing operational requirements for regulatory compliance processes, monitoring market research programs for pharmacovigilance compliance requirements and vendor management and compliance training. In addition, the lead will ensure audit readiness, lead third party risk management, and provide leadership over an internal market research repository.

Specific responsibilities to include:

• Composes and updates SOP and working practice guideline documents, training, and communications necessary to guide and maintain compliance, while balancing simplicity of execution.
• Guides and coaches enterprise market research project management staff regarding interpretation and application of requirements. Ensures processes are streamlined and appropriate checkpoints established to facilitate compliance to SOPs, working practice guidelines, and appropriate protocols across the organization for primary market research.
• Effectively collaborates with WW, US and international markets market research staff and matrix stakeholders to manage compliance.
• Partners with Procurement and Strategic Corporate Transactions to maintain master MSA and Market Research Rider language, and that current versions of the agreements are in place for US and WW agencies.
• Leads audit responses for internal and external audits, including documentation in designated systems and timely completion of corrective and preventative actions.

The Associate Director, Customer & Market Insights Compliance & Operations Excellence lead will have both strong communication and project management skills necessary to provide compliance leadership, guidance, and support to internal stakeholders and to maintain strong monitoring of requests and deliverables. 

Qualifications and Expected Behaviors:

• BA/BS in relevant field of study or equivalent required
• Must have 5 years of compliance experience, and knowledge of market research compliance requirements
• Strong communication and collaboration skills, and the ability to enforce processes and compliance
• Project Management skills (PMP certification a plus)
• Ability to interact and communicate with mid-level and senior associates
• Pharmaceutical industry experience strongly preferred
• Global experience working across cultures (US, Europe and Asia) preferred

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.  Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment.  This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to [ Link removed ] - Click here to apply to Associate Director, Customer & Market Insights Compliance & Operations Excellence. Visit[ Link removed ] - Click here to apply to Associate Director, Customer & Market Insights Compliance & Operations Excellenceto access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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