What are the responsibilities and job description for the Homeowner Relations Administrator position at Brittain Resorts & Hotels?
The Homeowner Relations Administrator provides administrative and operational assistance to the VP of Homeowner Relations and property homeowner services teams.
Homeowner Relations Administrator responsibilities include, but are not limited to
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
USD $20.00 - USD $25.00 /Hr.
Homeowner Relations Administrator responsibilities include, but are not limited to
- Provide administrative support for the VP of Homeowner Relations.
- Learn and ultimately specialize in technologies utilized, providing support and training as necessary.
- Generate ad hoc reports as needed to provide insights and updates on various aspects of rental management and homeowner concerns.
- Generate weekly CRM reports, noting areas of opportunity and success.
- Track revenue and expenses of high-value clients monthly to ensure agreements are followed and on track.
- Monitor and report Homeowner Rep service scores and other established metrics.
- Monitor homeowner billing and aged accounts.
- Handle special projects as assigned.
- Other duties as assigned.
- Administrative experience required.
- Knowledge of property management software preferred.
- High technical proficiency, including Microsoft or Google Office suite, email clients, databases, etc.
- Ability to effectively manage multiple projects simultaneously and meet deadlines.
- Strong time management and prioritization skills, coupled with a sense of urgency and a strong sense of responsibility.
- Must be able to change activity frequently and cope with interruptions.
- Critical thinker with the ability to independently problem-solve.
- Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette.
- Passion for providing exceptional service to current and prospective homeowners.
- A commitment to teamwork and collaboration, coupled with a proven track record of job reliability, diligence, and dedication.
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits
- Medical, Dental, and Vision coverage options
- Paid Time Off
- 401(k) retirement plan with company match
- Paid Parental Leave (10 weeks)
- Bereavement Leave and Jury Duty Pay
- Life Insurance Benefit
- Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
- Employee Assistance Program
- David L. Brittain Scholarship Program
- Local Attraction Discounts
- Associate Referral Program
- Tuition Reimbursement
- Resort Accommodations Discount
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
USD $20.00 - USD $25.00 /Hr.
Salary : $25
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