Remote Group Sales Administrator

Overview

The Group Sales Administrator plays a pivotal role in the efficient functioning of group sales operations by managing tasks such as answering calls, handling inquiries, coordinating group packages with attractions and restaurants, maintaining tracking reports, inputting rooming lists, assisting with group resumes, creating invoices, processing payments, updating lead sources, and other duties supportive of the Group Sales Managers.  This is a remote role with a Monday-Friday work schedule. 

Responsibilities

Group Sales Administrator responsibilities include, but are not limited to:

• Answering incoming calls, taking detailed inquiries for Sales Managers follow up
• Typing, emailing, data-entry, filing, faxing, copying, taking notes or dictation
• Assisting Sales Managers with group packaging (to include coordinating with attractions/restaurants)
• Maintaining group packaging tracking report
• Inputting Rooming List, updating as needed
• Assisting with Group Resumes
• Creating Group Invoices
• Monitoring and processing Group Payments
• Logging Group's pick up into Salespro after Group's departure
• Monitor and update lead sources to include RFPs, CVENT and CVB sites
• Coordinating with Brittain properties as directed by Sales Managers, Director of Group Sales, and Director of Sales
• Other duties as assigned by Sales Managers, Director of Group Sales, and Director of Sales

Qualifications

What are we looking for?

• Previous resort/hotel experience preferred
• Previous Delphi or SalesPro experience preferred
• Must possess excellent verbal and written communication skills.
• Must have strong problem-solving and creativity skills
• Ability to adapt effectively to significant changes in work tasks
• Effective at listening to, understanding and clarifying client's needs
• Able to multitask and prioritize
• Approach all encounters, whether on the phone or in person, with an attentive, friendly and service oriented manner
• Ability to timely compile facts and figures
• Ability to operate a computer, calculator, phone and other office equipment
• Ability to manage time and work effectively in a fast paced environment
• Keen attention to detail with a strong commitment to accuracy and confidentiality

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Want to know more? Check out www.brittainresorts.com!

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Pay Range