What are the responsibilities and job description for the Client Success Manager position at Brivity VA?
CLIENT SUCCESS MANAGER
PLEASE ENTER THE ADDRESS 2211 RIMLAND DR. SUITE 124, BELLINGHAM, WA. 98226 TO COMPLETE YOUR SUBMISSION.
PLEASE ENTER THE ADDRESS 2211 RIMLAND DR. SUITE 124, BELLINGHAM, WA. 98226 TO COMPLETE YOUR SUBMISSION.
Our Value Proposition
We are Client Success Managers. We strive to develop positive relationships with our clients, virtual professionals, and all other people we do business with. We strive to retain current clients by developing an in-depth understanding of their business priorities and ensuring these priorities are met, in partnership with our virtual professionals that support them. We function as a trusted and loyal advisor regarding business challenges clients are facing via recommending helpful strategies, either through Brivity or Brivity VA optimization, or both, to help them realize their business goals.
Our Commitment
Whether we support the business side or the client side, we are committed to the following:
We are Client Success Managers. We strive to develop positive relationships with our clients, virtual professionals, and all other people we do business with. We strive to retain current clients by developing an in-depth understanding of their business priorities and ensuring these priorities are met, in partnership with our virtual professionals that support them. We function as a trusted and loyal advisor regarding business challenges clients are facing via recommending helpful strategies, either through Brivity or Brivity VA optimization, or both, to help them realize their business goals.
Our Commitment
Whether we support the business side or the client side, we are committed to the following:
- Demonstrate ambassadorship | Understand the business priorities of our clients, partner with them in developing a strategy anchored around Brivity optimization, and equip the virtual professionals that support them with knowledge, skills, and continued guidance as they carry out these strategies. Develop and maintain a healthy network with Ikigai and Tech Optimization, which are both instrumental in building and developing Brivity expertise among our teams.
- Assess needs of customer or business | Understand business functions and customer goals to create viable solutions by analyzing all benefits, risks, and costs of these solutions.
- Conducting Reviews | Conduct reviews with clients of their experiences with our product and services. Monitor performance results against plans in action and flag potential issues for further review.
- Participate in continuous learning and development sessions | Keep Brivity knowledge to SME-level and our market intelligence up-to-date so we can remain a trusted and loyal advisor to our clients.
- Developing and maintaining a personal network | Establish a personal network to call upon for referrals or references that can offer value to the business. Consistently form new relationships, especially those that are directly beneficial to the development of the business.
Our Measure of Success
We know we are delivering on our commitments if we are living up to these measures.
- Client Satisfaction | That by the end of the year, 95% of our clients are satisfied with the way we are managing their business in partnership with the virtual professionals that support them.
- VA Retention | That by the end of the year, 90% of our virtual professionals thrive in the team they support.
- Client Retention | That by the end of the year, 98% of our clients are still committed to continue to do business with us.
Job Qualifications
- Bachelors degree in business management, preferably.
- At least 2 years of experience in a team/business management role.
- Proven track record of coaching to successful performance.
- High analytical and quantitative competencies.
- Highly organized and able to multitask.
- Strong achievement motivation and proactive nature.
- Excellent communication and interpersonal skills.
- High computer literacy and ability to thrive in a cloud-based environment.
We offer a competitive compensation and benefits package that includes a retirement plan, full HMO coverage for you and an eligible dependent, performance-based incentives, and a great support for ongoing professional development. You will also benefit from our culture that’s anchored on values such as doing the right thing, seeking first to understand, and living life passionately. It is engaging, challenging and absolutely rewarding!
If this is an opportunity you are interested to explore, we’d love to speak with you about this in detail. Please apply at https://brivityva.careerplug.com/account.
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